Sr. Business SME PRISM

Codetech • Augusta, ME

2d

About The Position

The Project Management Office (PMO) for the State of Maine is seeking up to four detail-oriented, people-focused Business SMEs for a resource pool. SMEs may be assigned across State departments as needs emerge. An immediate assignment supports the rollout and stabilization of the State of Maine Human Resources Management System, which uses the Workday platform. This hands-on role combines technical familiarity with strong interpersonal skills. The SME works directly with employees virtually and in person in Augusta, Maine, helping them understand, navigate, and use the new system.

Requirements

• Experience with an HRMS, preferably Workday.
• Experience supporting users during a Workday rollout or role implementation.
• Background in customer service, user support, training, or help desk work.
• Excellent communication and listening skills, including the ability to explain processes in clear, simple language.
• Strong organizational skills and attention to detail.
• Experience using online meeting tools such as Microsoft Teams.
• Ability to adapt to different needs and work effectively with diverse groups of people.
• Required skill: Network Security Basic Qualification.

Nice To Haves

• Experience supporting large-scale system rollouts or transitions.
• Ability to work with unique or non-standard work schedules, especially in public sector environments.
• Experience creating or updating user-friendly support materials, such as guides or FAQs.
• Familiarity with HR or payroll processes.
• Willingness and flexibility to travel to Augusta as required.
• Familiarity with the rollout of State Government HR Systems or similar government systems.

Responsibilities

• Provide friendly, real-time assistance to state employees using the Workday-based HR system, virtually and in person.
• Schedule and coordinate virtual and onsite support sessions with staff.
• Guide employees step-by-step through HR processes in Workday and help them become confident using the system.
• Assist with entering information, navigating screens, and correcting errors.
• Troubleshoot and resolve issues, escalating unresolved concerns when appropriate.
• Track questions, follow up on open issues, and ensure employees receive timely answers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed