Sr. Business SME

Codetech • Augusta, ME

2d

About The Position

The client’s Project Management Office (PMO) is seeking up to four detail-oriented, people-focused Business SMEs for a resource pool. SMEs may be assigned to different client departments as needs arise. An immediate assignment is supporting the rollout and stabilization of the client’s Workday-based Human Resources Management System, branded PRISM (Pay, Recruit, Inform, and Support Maine employees). The system is scheduled to launch in early September.

The role provides hands-on assistance to state employees as they use PRISM, both virtually and in person, primarily in Augusta. The SME helps users navigate system functionality, complete processes, and resolve real-time issues. This is a high-priority, proactive requisition. A background check and drug screen are not required.

Requirements

• Prior experience as a Business Analyst, Help Desk Analyst, or in a user-support role involving enterprise systems.
• Strong analytical, organizational, and communication skills.
• Ability to explain technical workflows and processes clearly to end users.
• Experience with virtual collaboration tools such as Microsoft Teams.
• Familiarity with data entry, validation, and reconciliation best practices.
• Comfort navigating enterprise systems; HR or payroll system experience is preferred.
• Ability to manage and track multiple support issues with strong organization and attention to detail.
• Ability to listen, understand business requirements, and proactively solve problems with diverse stakeholders.
• Proficiency with Microsoft Office tools, especially Excel, Word, and Outlook.
• Ability to work independently and collaborate with cross-functional teams.
• Willingness and flexibility to travel to Augusta as required.
• Required skill: Network Security.

Nice To Haves

• Familiarity with state government systems, HR, or payroll processes.
• Previous Workday experience, especially with time tracking and work schedules; strongly preferred.
• Understanding of complex, unique, and non-standard work schedules, particularly in public-sector environments.
• Experience supporting users during large-scale system implementations or transitions.
• Familiarity with rollout of state government HR systems or similar government systems.
• Experience updating or contributing to user-support materials such as FAQs, guides, or training content.

Responsibilities

• Provide real-time support to state employees using the Workday-based PRISM system, virtually and in person.
• Schedule and coordinate virtual and onsite support sessions with agency staff.
• Lead guided walkthroughs of key PRISM processes, providing step-by-step assistance and clarification.
• Assist users with data entry, system navigation, and reconciliation tasks during support sessions.
• Troubleshoot issues encountered during PRISM use and appropriately escalate unresolved or systemic concerns.
• Document support sessions, track outstanding issues, and follow up to ensure resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed