Senior Academy Manager - Enterprise Credit Commercial Credit

Bank of America•Boston, MA

8d•$99,000 - $142,000

About The Position

At Bank of America, this role supports the execution of Academy programs for the Enterprise Credit Commercial Credit segment. It leads employees through onboarding, upskilling, and core programs, developing participants’ proficiency through various learning modalities and reinforcing the bank’s client-centric strategy. The role partners with leadership on employee development and manages Academy activities at various levels. The position leads Academy programs virtually and/or in the classroom, identifies and addresses proficiency gaps, coordinates program logistics, and works with content-design teammates to improve curriculum and programs. It reinforces risk culture and follows up after program completion to assess understanding and accelerate participants’ progress toward desired proficiency. The role also facilitates Line of Business leadership routines and provides stakeholders with development and program updates.

Requirements

Recent or previous Commercial Credit experience.
Proven ability to coach, manage, and develop others by driving proficiency and performance in a customer-centric environment.
Ability to diagnose root causes and skill gaps and develop and execute effective performance action plans to build skills and knowledge.
Strong interpersonal skills, including engaging others in dialogue, influencing without direct authority, building and deepening relationships, and demonstrating a commitment to excellence.
Effective verbal, non-verbal, written, and presentation communication skills, as well as active listening skills, including the ability to influence virtually.
Problem-solving ability, strong follow-up skills, and ability to escalate issues and gain resolution.
Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce enterprise risk culture.
Strong organizational skills, including the ability to manage multiple responsibilities and prioritize.
Proficiency with computer skills and professional programs such as Microsoft Office, and ability to perform administrative tasks without an administrative assistant.
High school diploma, GED, secondary school, or equivalent.

Responsibilities

Lead onboarding, core, and/or upskill Academy programs virtually and/or in the classroom, including assessments, practice pods, call calibration sessions, practice sessions, and simulator workshops.
Identify behavior and proficiency gaps, create action plans, and coach participants toward successful program completion and achievement of milestones.
Manage program outreach, coordination, logistics, communications, calendar planning, escalations, and participant access to technology.
Partner with Academy content-design teammates to provide feedback and insight on content, curriculum, and programs.
Enforce internal and regulatory policies, procedures, and processes throughout New to Role programs to support adherence to risk culture.
Oversee post-program completion checkpoints to gauge participants’ understanding and accelerate proficiency or reduce the learning curve.
Facilitate Line of Business leadership routines and initiatives, providing stakeholders with development and program updates.