Senior Academy Manager - Enterprise Credit Commercial Credit

Bank of America•Charlotte, NC

6d•Onsite

About The Position

The Senior Academy Manager leads employees through onboarding, upskilling, and core programs for the Enterprise Credit Commercial Credit segment. The role develops Academy participants’ proficiency, builds skills through multiple learning modalities, and reinforces the bank’s client-centric strategy and appropriate workplace behaviors. The manager partners with leadership on employee development and oversees Academy activities, including program delivery, participant coaching, logistics, and progress updates. Bank of America describes its culture as centered on Responsible Growth, inclusion, teammate development, and physical, emotional, and financial wellness. The company is committed to an in-office culture that supports collaboration, engagement, and career development, with role-specific flexibility based on business needs. The role is based at one of the listed Bank of America locations in Chicago, Boston, or Pennington. It is a first-shift position with 40 hours per week. The annual salary range is $99,000 to $142,000, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including access to paid time off.

Requirements

Recent or previous Commercial Credit experience.
Proven ability to coach, manage, and develop employees by driving proficiency and performance in a customer-centric environment.
Ability to diagnose root causes and skill gaps and develop and execute effective performance action plans to build skills and knowledge.
Strong interpersonal skills, including engaging others in dialogue, influencing without direct authority, building and deepening relationships, and demonstrating commitment to excellence.
Effective verbal, non-verbal, written, and presentation communication skills, active listening skills, and ability to influence virtually.
Demonstrated problem-solving ability, strong follow-up skills, and ability to escalate issues and gain resolution as needed.
Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce enterprise risk culture.
Strong organizational skills, including ability to manage multiple responsibilities and prioritize.
Proficiency in computer skills and professional programs such as Microsoft Office, and ability to perform administrative tasks without help from an administrative assistant.
High school diploma, GED, secondary school education, or equivalent.

Responsibilities

Lead onboarding, core, and/or upskill Academy programs virtually and/or in the classroom, including assessments, practice pods, call calibration sessions, practice sessions, and simulator workshops.
Identify behavior and proficiency gaps, develop action plans, and coach participants to complete training programs successfully and achieve milestones.
Manage program outreach, coordination, logistics, communications, calendar planning, and escalations, and ensure teammates have access to technology.
Partner with Academy content design teammates to provide feedback and insight on content, curriculum, and programs.
Enforce internal and regulatory policies, procedures, and processes throughout New to Role programs to drive adherence to risk culture.
Oversee post-program completion checkpoints to gauge participants’ understanding and accelerate progress toward desired proficiency or reduce associates’ learning curves.
Facilitate Line of Business leadership routines and initiatives, providing stakeholders with development and program updates.