Selling Flex Associate

Belk•Kill Devil Hills, NC

About The Position

The Selling Flex Associate delivers a positive customer experience through excellent service, relationship-building, merchandise selection assistance, product recommendations, and transaction processing. This hourly role supports sales and store key metrics, maintains merchandise presentations, and partners with store operations teams to meet store objectives. The associate helps create a friendly store environment that encourages customer loyalty and satisfaction. The position includes assisting customers throughout their shopping experience, maintaining selling areas and merchandise standards, supporting store operations, and following asset protection, safety, and security procedures. Associates are expected to learn continuously, respond to feedback, and contribute to a positive team culture. The schedule is flexible according to business needs and includes nights, weekends, and holidays.

Requirements

Dedication to customer service and motivation to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Greet, engage, and assist customers warmly, providing personalized service.
Use suggestive selling and product recommendations to meet customer needs and drive sales.
Build customer relationships that foster loyalty and repeat business.
Process transactions accurately and efficiently.
Handle customer inquiries, returns, and concerns professionally and promptly.
Maintain selling areas, merchandise presentation, signage, fitting rooms, and cleanliness through recovery and stock replenishment.
Use training tools and resources, accept feedback, and develop product knowledge and selling skills.
Stay informed about products, promotions, policies, and store events to provide accurate customer information.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and recognizing achievements.
Support store operations, including fulfillment, pricing, promotional sets, product placement, and other assigned tasks.
Follow asset protection procedures, safety guidelines, and security protocols to support shortage control, inventory accuracy, and risk reduction.