Selling Flex Associate

Belk•Danville, VA

About The Position

The Selling Flex Associate delivers a positive customer experience through excellent service, relationship-building, merchandise selection assistance, product recommendations, and transaction processing. This hourly role supports sales and store key metric performance, maintains merchandise presentations, and works with store operations teams to meet store objectives. The associate helps create a friendly store environment that builds customer loyalty and satisfaction. The role also supports store operations, fulfillment, pricing, promotional sets, product placement, and other assigned tasks. Associates follow asset protection, safety, and security procedures to support shortage control, inventory accuracy, and risk reduction. The posting notes that its listed responsibilities and qualifications are not all-inclusive and that benefit eligibility depends on role and full-time or part-time status.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform in the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Greet, engage, and assist customers warmly, providing personalized service and a welcoming shopping experience.
Use suggestive selling techniques and product recommendations to meet customer needs and drive sales.
Build customer relationships that encourage loyalty and repeat business.
Process transactions accurately and efficiently.
Handle customer inquiries, returns, and concerns professionally, promptly, and with care.
Maintain selling areas, merchandise presentation standards, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Use training tools and other resources, and apply feedback to improve product knowledge, selling skills, and performance.
Stay informed about products, promotions, policies, and store events to provide accurate information to customers.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating individual and team achievements.
Assist with store fulfillment, pricing, promotional sets, product placement, and other assigned tasks.
Follow asset protection procedures, safety guidelines, and security protocols to support shortage control, inventory accuracy, and risk reduction in the designated area.