Selling Flex Associate

Belk•Johnson City, TN

About The Position

The Selling Flex Associate delivers a positive customer experience by providing excellent service, building relationships, helping customers select merchandise, making product recommendations, and processing transactions. This hourly role supports sales and store key metric performance, merchandise presentation, and store objectives while promoting a friendly environment that builds customer loyalty and satisfaction. The associate assists with customer service and selling, maintains merchandise presentation and store cleanliness, supports store operations, and follows asset protection and safety procedures. The role requires a flexible schedule based on business needs, including nights, weekends, and holidays, and involves moving throughout store areas and lifting, carrying, or moving at least 40 pounds.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Greet, engage, and assist customers warmly, providing personalized service.
Use suggestive selling techniques and product recommendations to meet customer needs and drive sales.
Build customer relationships that encourage loyalty and repeat business.
Process transactions accurately and efficiently.
Handle customer inquiries, returns, and concerns professionally and promptly.
Maintain selling areas, merchandise presentation, signage, fitting rooms, and cleanliness through recovery and stock replenishment.
Use training tools and feedback to improve product knowledge, selling skills, and performance.
Stay informed about products, promotions, policies, and store events to provide accurate customer information.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Assist with store fulfillment, pricing, promotional sets, product placement, and other assigned tasks.
Follow asset protection procedures, safety guidelines, and security protocols to support shortage control, inventory accuracy, and risk reduction.