Customer Service - Self Storage Manager

Public Storage • Redwood City, CA

9d • Onsite

About The Position

Public Storage is hiring Property Managers to work independently at multiple self-storage locations. The role involves helping customers assess their storage needs, recommending storage solutions, and selling packing and moving supplies. Managers inspect storage units to verify inventory and availability, audit cash drawers, make bank deposits, and help customers stay current on payments through reminder and collection calls. The position includes both indoor and outdoor work, as well as cleaning and daily maintenance of facilities and grounds.

Schedules are flexible and full-time, with work hours between 9:30 a.m. and 6 p.m. and weekend hours until 5 p.m. Employees working an average of 20 or more hours are eligible for full-time benefits. The role pays $20.00 per hour, and Property Managers may earn performance-based bonuses. Employees use their own vehicle to travel between locations and for other work-related business; mileage reimbursement is provided.

Requirements

• Successful candidates have experience in customer-service-centered sales environments, such as retail, restaurants, fast food, or other service-based companies.
• A valid driver’s license is required.
• Must use a personal vehicle to travel between work locations and/or conduct other work-related business.
• Ability to transport, lift, or move items weighing up to 35 pounds.
• Ability to walk around facilities, spend up to 50% of work time outdoors, climb stairs, and open large doors.

Responsibilities

• Assess customers’ storage needs and recommend suitable storage options.
• Sell packing and moving supplies.
• Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
• Audit cash drawers and make bank deposits.
• Help customers stay current with payments by making reminder and collection calls when required.
• Travel between multiple properties and other work locations using a personal vehicle.
• Perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.
• Walk around facilities, including outdoor areas, climb stairs, and open large doors.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and sick time.
• Flexible spending account.
• Company-paid life insurance and accidental death insurance.
• Exclusive vendor discounts.
• Mileage reimbursement for travel between properties or other work-related tasks.
• Opportunity to earn performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed