PT Self Checkout Ambassador - 02227

Ahold Delhaize•Wake Forest, NC

2d•Onsite

About The Position

Food Lion describes associates as important contributors to the organization and aims to provide meaningful careers, varied challenges, professional development through on-the-job learning and training, and a fulfilling work experience that rewards performance and commitment. The Self Checkout Ambassador provides friendly customer service and helps customers use self-checkout while monitoring transactions and maintaining a clean, safe, and well-stocked area. The role also involves resolving or reporting checkout issues, following company procedures, and completing required training. This is a part-time position.

Requirements

High school graduation or equivalent preferred.
Effective communication and customer service skills.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Must meet minimum age requirements for specific job functions.
Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Ability to use computers, smart devices, including the SCO mobile attendant, and other communication systems required to perform job functions.
Ability to perform repetitive hand and arm motions; operate self-checkout or cash register equipment frequently or continuously; and reach and grasp frequently at waist level and occasionally above shoulder or below waist level.
Ability to bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally; pull or push up to 75 lbs. occasionally.
Ability to stand throughout the shift, frequently walking short distances, and meet established volume activity standards.
Ability to handle substances associated with cleaning and packaging materials, fresh produce, house plants or flowers, and household cleaners.
Ability to tolerate extreme hot or cold temperatures for up to 20 minutes at a time.
Sufficient visual ability to check ID cards, checks, invoices, and mobile handheld devices.

Responsibilities

Smile and provide prompt, accurate, and friendly service to create a positive shopping experience.
Greet customers and use their names whenever possible.
Help customers use self-checkouts, including hand scanners, and respond promptly to inquiries and system notifications.
Monitor multiple self-checkouts for proper use and accurate scanning of all items, including items at the bottom of carts or under baby seats.
Assist with scanning orders and provide payment instructions when needed.
Complete self-checkout voids, age-restricted item verifications, and other assistance functions according to Front End Standard Practice.
Follow procedures for accepting and processing checks and coupons at self-checkout.
Stay alert, identify customers who need assistance, and call for help when needed to meet service standards.
Maintain courteous and helpful interactions with customers and associates, and avoid personal conversations with associates when customers are present.
Wear the Food Lion uniform and name badge, maintain a neat and clean appearance, and follow the dress code.
Collect and return shopping carts from the self-checkout area; keep the area neat, clean, and supplied with bags.
Report self-checkout issues to the Customer Service Manager or MOD and report front-end cleaning or maintenance issues to QA.
Follow company guidelines, policies, and standard practices; troubleshoot self-checkouts as needed.
Observe and correct unsafe conditions that could cause accidents.
Complete computer-based training and training aid courses.
Perform other duties as assigned.