PT Self Checkout Ambassador - 02205

Ahold Delhaize•Huntersville, NC

About The Position

The Self Checkout Ambassador engages with customers throughout the self-checkout (SCO) area and helps them have a fast and easy checkout experience. The ambassador moves fluidly through the SCO lanes and horizontal corral, watches for customer cues, guides customers to available SCO lanes, and provides assistance with carts, hand scanners, and proper SCO use. They monitor transactions and scanning, assist with approvals and age verification while communicating with customers, and maintain the cleanliness and supplies of the SCO area. The role is expected to support an SCO utilization goal of 48%.

Responsibilities

Guide customers to SCO lanes when no customers are present, standing between the grocery aisle and SCO location.
Engage with customers as they approach and use SCO, moving through the area and watching for cues that they need assistance.
Use the Mobile Attendant while moving through the SCO area.
Assist customers who need a cart by retrieving one for them.
Show customers how to use SCO properly, including the hand scanner.
Respond quickly to customer needs to support a fast and easy checkout experience.
Monitor customers as they scan groceries, watching for BOB items and proper scanning.
Ensure customers scan items properly and place them in a bag or appropriately in the bagging area when no bag is needed, at applicable stores.
After customers scan BOB items, place a Paid/Purchased sticker on an item at the bottom of the basket where it is easily visible.
When approving a void, completing age verification, or otherwise assisting, engage with the customer and explain what is happening; accompany every approval with a conversation, including when using the Mobile Attendant.
Maintain a clean and stocked SCO area, including bag supplies, receipt paper, trash, hand baskets, and carts.
Maintain an SCO utilization goal of 48%.
Follow the specified SCO bag setup standards, including limits on plastic-bag bundles per rack and convenient storage of paper bags behind the bag racks.