Security Systems Field Technician Lead

LaForce•Tampa, FL

About The Position

LaForce is seeking an experienced Security Integration Field Technician Lead to lead installation projects involving access control, video surveillance, intercom, and low-voltage security systems. The role serves as the day-to-day technical leader in the field, coordinating with customers, project managers, sales teams, and technicians to complete projects safely, efficiently, and to high quality standards. The lead mentors and trains field technicians and laborers, supports customers, troubleshoots technical challenges, and maintains project documentation. The position does not include direct hiring or performance management responsibilities. The role involves frequent standing, walking, climbing ladders, and low-level activity; frequently pushing and pulling up to 40 pounds of force; occasionally carrying materials weighing up to 75 pounds; and working on ladders up to 24 feet and occasionally on aerial equipment at heights up to 120 feet. LaForce offers hands-on training, manufacturer certifications, professional development opportunities, and exposure to leading security technologies.

Requirements

Associate degree, technical training, military experience, or equivalent experience in security integration, low voltage, or related technical fields.
Experience leading projects and mentoring technicians.
Strong communication, customer service, and problem-solving skills.
Working knowledge of access control, IP video, intercom, voice/data cabling, low-voltage systems, networking concepts, and troubleshooting electrical and security technologies.
Ability to read blueprints, specifications, floor plans, and wiring diagrams.
ESA CAT Level 1 certification or willingness to obtain it.
Valid driver's license with an acceptable driving record.

Responsibilities

Lead installation, programming, troubleshooting, and commissioning of access control, video surveillance, intercom, and low-voltage security systems.
Coordinate field projects with customers, project managers, sales teams, and technicians to support safe, high-quality, and efficient completion.
Train, mentor, and provide technical leadership to Field Technicians and Field Laborers while fostering safety and continuous improvement.
Troubleshoot systems onsite and remotely, train customers on system functionality, and provide technical support.
Review project documentation and maintain accurate service records, customer approvals, and as-built drawings.
Represent LaForce professionally through exceptional service, quality workmanship, and strong customer relationships.