Lead Field Systems Technician, Field Support

Stoneridge•Novi, MI

4d•Hybrid

About The Position

The Lead Field Systems Technician is a senior, hands-on technical leader responsible for complex vehicle system integration, installation, testing, troubleshooting, and data collection across commercial and off-highway vehicle platforms. The role bridges engineering and field execution by turning new products and technical objectives—often with limited documentation—into safe, reliable, and repeatable implementation methods. The technician serves as the technical lead for first-time and complex installations, provides system-level troubleshooting and root-cause support, and works with engineering to resolve integration and field issues. The role establishes technical best practices and workmanship standards, leads the development and review of field documentation, and mentors Field Service Technicians. It also supports deployment of new products and technologies and identifies improvements to tools, processes, documentation, training, safety, quality, and field execution. The position requires up to 30% travel. Candidates must live within a commutable distance of Novi, Michigan. On-site presence is required at least three days per week, with the option to work remotely two days per week. Relocation assistance is not offered.

Requirements

At least 7 years of hands-on field service, automotive integration, prototyping, mechatronics, controls, electrical/electronic systems, or comparable experience.
Demonstrated ability to troubleshoot electrical and mechanical systems without detailed work instructions.
Strong electrical wiring and harness fabrication and troubleshooting abilities.
Experience creating technical work instructions and diagnostic procedures.
Experience training or mentoring technicians.

Nice To Haves

At least 2 years acting as a Lead Technician, Team Lead, Shop Lead, or equivalent.
Commercial vehicle or automotive industry experience.
Familiarity with vehicle networks, CAN, and Automotive Ethernet.
Familiarity with GMSL/FPD-Link systems.
Experience with camera, display, and ECU diagnostics.
Experience working on pre-production vehicles.
Experience conducting data acquisition and utilizing test equipment.
Mechanical fabrication experience building brackets to install products on vehicles.
Associate degree in mechatronics, electronics, automotive technology, or similar.

Responsibilities

Lead complex vehicle system integration, installation, testing, troubleshooting, and data collection across commercial and off-highway vehicle platforms.
Translate new products, engineering objectives, and loosely defined technical requirements into safe, reliable, and repeatable field methods.
Serve as the technical lead for first-time and complex installations, identifying required tools, equipment, processes, and technical information.
Provide advanced system-level troubleshooting and root-cause support, working with engineering to identify and resolve integration and field issues.
Establish and promote technical best practices, workmanship standards, and consistent field processes across the Field Service Technician team.
Lead the development of work instructions, installation and test procedures, checklists, and supporting technical documentation through coaching, technical review, and approval.
Mentor and develop Field Service Technicians in installation, integration, testing, troubleshooting, and documentation practices.
Support the introduction and deployment of new products and technologies by transferring knowledge from engineering and initial field activities to the broader Field Service Technician team.
Identify opportunities to improve tools, processes, documentation, training, safety, quality, and overall field execution.