Lead Field Systems Technician, Field Support

Stoneridge • Novi, MI

6d • Hybrid

About The Position

The Lead Field Systems Technician is a senior, hands-on technical leader responsible for complex vehicle system integration, installation, testing, troubleshooting, and data collection across commercial and off-highway vehicle platforms. The role bridges engineering and field execution by translating new products and technical objectives—often with limited documentation—into safe, reliable, and repeatable implementation methods.

The position establishes technical best practices and mentors the Field Service Technician team in producing high-quality work instructions, diagnostic procedures, repair manuals, and supporting documentation. In close collaboration with engineering, the Lead Field Systems Technician identifies and resolves system-level issues and improves the quality, consistency, and technical capability of the team. The position requires up to 30% travel, commutable residence to Novi, Michigan, and on-site presence at least three days per week, with the option to work remotely two days per week. Relocation assistance is not offered.

Requirements

• 7+ years of hands-on field service, automotive integration, prototyping, mechatronics, controls, electrical/electronic systems, or comparable experience.
• Demonstrated ability to troubleshoot electrical/mechanical systems without detailed work instructions.
• Strong electrical wiring/harness fabrication and troubleshooting abilities.
• Experience creating technical work instructions and diagnostic procedures.
• Experience training or mentoring technicians.

Nice To Haves

• 2+ years acting as Lead Technician, Team Lead, Shop Lead, or equivalent.
• Commercial vehicle or automotive industry experience.
• Familiarity with vehicle networks, CAN, and Automotive Ethernet.
• Familiarity with GMSL/FPD-Link systems.
• Experience with camera, display, and ECU diagnostics.
• Experience working on pre-production vehicles.
• Experience conducting data acquisition and utilizing test equipment.
• Mechanical fabrication experience building brackets to install products on vehicles.
• Associate degree in mechatronics, electronics, automotive technology, or similar.

Responsibilities

• Lead complex vehicle system integration, installation, testing, troubleshooting, and data collection across commercial and off-highway vehicle platforms.
• Translate new products, engineering objectives, and loosely defined technical requirements into safe, reliable, and repeatable field methods.
• Serve as the technical lead for first-time and complex installations, identifying required tools, equipment, processes, and technical information.
• Provide advanced system-level troubleshooting and root-cause support, working closely with engineering to identify and resolve integration and field issues.
• Establish and promote technical best practices, workmanship standards, and consistent field processes across the Field Service Technician team.
• Lead development of work instructions, installation procedures, test procedures, checklists, and supporting technical documentation through coaching, technical review, and approval.
• Mentor and develop Field Service Technicians in installation, integration, testing, troubleshooting, and documentation practices.
• Support introduction and deployment of new products and technologies, transferring knowledge from engineering and initial field activities to the broader Field Service Technician team.
• Identify opportunities to improve tools, processes, documentation, training, safety, quality, and overall field execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed