Security Surveillance Operator

Yusen Logistics•Long Beach, CA

1d•$40,492 - $59,500

About The Position

Yusen Logistics is hiring a Security Surveillance Operator for its 24/7 operation center. The role supports the company’s Loss Prevention program by monitoring nationwide facilities and helping protect facilities, yards, freight, personnel, and assets. The operator uses surveillance, access-control, alarm, analytics, and GPS-tracking systems to detect and assess security and safety concerns, coordinate responses, and document activity. The position also supports investigations, audits, safety reviews, and continuous operational readiness of surveillance systems.

Requirements

High school diploma or equivalent required.
Two to three years of experience in a Security Operations Center (SOC), Command Center, Emergency Dispatch, or high-volume remote monitoring environment.
Demonstrated experience using integrated security platforms, including CCTV, GPS tracking, and alarm monitoring, to manage real-time incidents.
Strong situational awareness and ability to quickly identify abnormal activity or security risks.
Excellent verbal and written communication skills for clear reporting and real-time coordination.
Flexible schedule to accommodate business needs.
Proficiency with CCTV systems, Microsoft Office, access-control platforms, alarm-monitoring tools, and GPS-tracking software.
Ability to assess and evaluate situations effectively and identify critical issues quickly and accurately.
Ability to multitask in a fast-paced, 24/7 operational environment.
Ability to research, investigate, and compile information.
Planning and organizational capabilities to manage tasks efficiently.
Problem-solving and critical-thinking skills to navigate and resolve unexpected challenges.
Ability to work independently when required while maintaining integrity and professionalism.

Nice To Haves

Prior experience in loss prevention, cargo-theft monitoring, or supply-chain security.
Associate’s or bachelor’s degree in Criminal Justice, Emergency Management, or a related field.
Prior experience in a Security Operations Center (SOC), Command Center, or remote monitoring environment.
Familiarity with cargo-theft prevention, freight-movement monitoring, or logistics-industry security operations.
Experience with GPS-tracking platforms, telematics systems, or fleet-monitoring technologies.
Knowledge of incident-management systems, digital reporting tools, and case-management platforms.
Working knowledge of access-control technologies such as badge systems, door controllers, and audit logs.
Experience reviewing video for investigations, audits, or law-enforcement requests.
Understanding of escalation protocols for emergency response, law-enforcement coordination, or high-risk security events.
Experience in data analysis, trend reporting, or pattern recognition related to security activity.
Experience multitasking in a high-volume, fast-paced operations or dispatch environment.
Training or experience in workplace safety programs, including OSHA, safety compliance, or hazard identification.
Bilingual communication skills, especially in high-traffic operational regions.
Familiarity with logistics operations, warehouse workflows, and yard-security practices.

Responsibilities

Monitor nationwide facilities in real time using CCTV, access control, alarms, analytics, and GPS-tracking systems to identify potential security or safety risks.
Protect facilities, yards, freight, personnel, and assets through proactive surveillance and timely escalation of critical events.
Assess incidents using sound judgment and critical-thinking skills and determine appropriate response actions.
Analyze live and recorded video to identify suspicious activity, safety concerns, or threats and promptly elevate findings to appropriate stakeholders.
Monitor GPS devices and alerts for route deviations, unauthorized stops, or tampering, and take immediate action, including escalation to site leadership, security personnel, transportation teams, or law enforcement when necessary.
Escalate major incidents to law enforcement when required, provide accurate real-time information, and coordinate internal communication to support an effective response.
Follow established security procedures when responding to AI alerts, alarms, and calls for service.
Report hardware or software issues and help ensure surveillance equipment remains operational and ready for use.
Accurately document incidents, observations, and system activity in logs and reports.
Retrieve and store footage for investigations, audits, or safety reviews.
Collaborate with third-party security and onsite teams to resolve security gaps or operational issues.
Maintain the confidentiality of video footage, system data, and sensitive information.
Identify hazardous conditions or unsafe behaviors as part of safety monitoring.
Perform routine system checks, audits, and camera/GPS verification tasks.
Communicate with internal teams, site leadership, vendors, and emergency responders as needed.
Participate in training to stay current with surveillance tools, GPS systems, and emergency response protocols.
Perform additional duties assigned by Loss Prevention leadership to support evolving operational needs.

Benefits

Medical, dental, and vision coverage beginning the first of the month following the start date.
401(k) with company match.
Standard 10 days of PTO.
Eligible for a bonus plan.
Seven paid holidays.
Eligible for overtime pay if applicable.
Flexible Spending Accounts.
Life and Accidental Death & Dismemberment Insurance.
Short- and long-term disability.
Tuition Assistance Program.
Commuter benefits.
Vacation.