Security Surveillance Operator

Yusen Logistics • Long Beach, CA

12h • Onsite

About The Position

Yusen Logistics is seeking a dedicated professional for the pivotal role of Security Surveillance Operator. This is a critical position within our 24/7 operation center, requiring a high level of vigilance and dedication. The role will be instrumental in maintaining the high standards of our Loss Prevention program.

Requirements

• Strong situational awareness and the ability to quickly identify abnormal activity or security risks.
• Excellent verbal and written communication skills for clear reporting and real‑time coordination
• Flexible schedule to accommodate business needs.
• Proficiency with CCTV systems, Microsoft Office, access‑control platforms, alarm monitoring tools, and GPS‑tracking software
• Ability to assess and evaluate situations effectively.
• Knowledge to identify critical issues quickly and accurately.
• Ability to multitask effectively in a fast‑paced, 24/7 operational environment.
• Ability to research, investigate and complie information.
• Planning and organizational capabilities to manage tasks efficiently.
• Ability to initiate problem solving skills and critical thinking to navigate and resolve unexpected challenges.
• Willingness to operate independently when required while maintaining integrity and professionalism.
• 2–3 years of experience working in a Security Operations Center (SOC), Command Center, Emergency Dispatch, or a high-volume remote monitoring environment.
• Demonstrated experience using integrated security platforms (CCTV, GPS-tracking, and Alarm Monitoring) to manage real-time incidents.

Nice To Haves

• Prior experience in loss prevention, cargo-theft monitoring, or supply chain security is highly preferred.
• Prior experience working in a Security Operations Center (SOC), Command Center, or remote monitoring environment.
• Familiarity with cargo‑theft prevention practices, freight‑movement monitoring, or logistics‑industry security operations.
• Experience with GPS‑tracking platforms, telematics systems, or fleet‑monitoring technologies.
• Knowledge of incident‑management systems, digital reporting tools, and case‑management platforms.
• Working knowledge of access‑control technologies such as badge systems, door controllers, and audit logs.
• Experience reviewing video for investigations, audits, or law‑enforcement requests.
• Understanding of escalation protocols related to emergency response, law enforcement coordination, or high‑risk security events.
• Experience in data analysis, trend reporting, or pattern recognition related to security activity.
• Multitasking experience in a high‑volume, fast‑paced operations or dispatch environment.
• Training or experience in workplace safety programs (OSHA, safety compliance, hazard identification, etc.).
• Bilingual communication skills, especially in high‑traffic operational regions (not required, but beneficial).
• Familiarity with logistics operations, warehouse workflows, and yard‑security practices.
• An Associate’s or Bachelor’s degree in Criminal Justice, Emergency Management, or a related field is a plus.

Responsibilities

• Monitor nationwide facilities in real time using CCTV, access control, alarms, analytics, and GPS‑tracking systems to identify potential security or safety risks.
• Ensure the protection of facilities, yards, freight, personnel, and assets through proactive surveillance and timely escalation of critical events.
• Use sound judgment and critical‑thinking skills to assess incidents and determine appropriate response actions.
• Analyze live and recorded video feeds to identify suspicious activity, safety concerns, or threats and promptly elevate findings to appropriate stakeholders.
• Monitor GPS devices and alerts for route deviations, unauthorized stops, or tampering and take immediate action, including escalation to site leadership, security personnel, transportation teams, or law enforcement when necessary.
• Escalate major incidents to law enforcement when required, providing accurate real‑time information and coordinating internal communication to support effective response.
• Follow established security procedures to ensure quick, compliant responses to Ai alerts, alarms, and calls for service.
• Maintain system functionality by reporting hardware or software issues and ensuring continuous operational readiness of surveillance equipment.
• Document incidents, observations, and system activity accurately in logs and reports.
• Retrieve and store footage for investigations, audits, or safety reviews.
• Collaborate with third‑party security and onsite teams to resolve security gaps or operational issues.
• Maintain confidentiality of all video footage, system data, and sensitive information.
• Support safety monitoring by identifying hazardous conditions or unsafe behaviors.
• Perform routine system checks, audits, and camera/GPS verification tasks.
• Communicate clearly with internal teams, site leadership, vendors, and emergency responders when needed.
• Participate in training to stay current with surveillance tools, GPS systems, and emergency response protocols.
• Perform additional duties assigned by Loss Prevention leadership to support evolving operational needs.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligble for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees