Security Supervisor - The Casino

Nemacolin Career•Farmington, PA

About The Position

The Security Supervisor oversees security employees and, when needed, assists with Security Officer duties. The role supports the Security & Facilities Manager with hiring, interviewing, training, progressive discipline, and terminations, and produces reports and spreadsheets on Security activities. The supervisor monitors staffing, timekeeping, payroll, and costs in response to business levels, while overseeing valet and transportation staff and coaching them to provide exemplary service. The position is responsible for identifying and removing individuals who must or may be excluded from the licensed facility, or who are self-excluded from gaming. It also requires notifying designated supervisors, casino compliance representatives, and the Pennsylvania State Police when applicable. The supervisor observes and evaluates potentially intoxicated guests, removes them from the property when necessary, and uses available resources to help ensure they do not drive away impaired. In the absence of the Security & Facilities Manager, the Security Supervisor assumes command and control of emergency response procedures, including drills and evacuations. The role requires working knowledge of the CMS system and its Cage, Pit, Credit, Marketing, Players Club, Player Tracking, and Self-Exclusion functions, as well as knowledge of applicable federal, state, local, gaming, and OSHA requirements. The position also requires annual Anti-Money Laundering/Title 31 training and completion of all required company training and certifications.

Requirements

At least two years of supervisory experience in a high-volume business or industry.
Must be able to receive and maintain all required certifications.
Must complete all required company training.
Knowledge of applicable federal, state, and local government laws, gaming laws, and OSHA regulations.
Working knowledge of the CMS system, including Cage, Pit, Credit, Marketing, Players Club, Player Tracking, and Self-Exclusion functions.

Nice To Haves

Supervisory experience in the hospitality business is preferred.

Responsibilities

Identify and remove individuals who are required or permitted to be excluded or ejected from the licensed facility, or who are self-excluded from gaming.
Upon detecting applicable excluded or self-excluded individuals, immediately notify designated supervisors, casino compliance representatives, and the Pennsylvania State Police as required.
Complete annual Anti-Money Laundering/Title 31 training.
Assist the Security & Facilities Manager with hiring, interviewing, and organizing training to maintain adequate staffing.
Assist the Security & Facilities Manager with progressive discipline and staff terminations when needed.
Produce reports and/or spreadsheets of Security activities.
Supervise Security employees who report directly to this position.
Assist with Security Officer duties and responsibilities when necessary.
Use working knowledge of the CMS system, including Cage, Pit, Credit, Marketing, Players Club, Player Tracking, and Self-Exclusion menus or displays.
Observe and evaluate potentially intoxicated guests.
Remove potentially intoxicated guests from the property and use available resources to help ensure they do not drive away.
In the absence of the Security & Facilities Manager, assume command and control of emergency response procedures, including drills and evacuations.
Ensure guests do not depart the property impaired by alcohol.
Supervise Valet employees in the absence of the Valet/Transaction Supervisor.
Review staffing levels daily and control costs according to business levels to support guest satisfaction.
Supervise the performance of valet and transportation staff, providing coaching and counseling as needed.
Manage department timekeeping, payroll, and staffing levels.
Perform other assigned duties and responsibilities.