Security Supervisor - The Casino

Nemacolin•Wharton Township, PA

About The Position

The Security Supervisor oversees assigned Security employees and supports the Security & Facilities Manager with staffing, hiring, interviews, training, discipline, and terminations. The role produces reports and spreadsheets on Security activities, assists with Security Officer duties when necessary, and is responsible for departmental timekeeping, payroll, staffing levels, and daily cost control in response to business levels. The position helps enforce gaming-facility exclusion requirements, including identifying and removing individuals subject to exclusion or ejection and promptly notifying designated supervisors, casino compliance representatives, and the Pennsylvania State Police when required. It also requires annual Anti-Money Laundering/Title 31 training and working knowledge of the CMS system, including Cage, Pit, Credit, Marketing, Players Club, Player Tracking, and Self-Exclusion functions. The Security Supervisor observes and evaluates potentially intoxicated guests and takes steps to remove them from the property and prevent them from driving away impaired. When the Security & Facilities Manager is absent, the Supervisor assumes command of emergency response procedures, drills, and evacuations. The role may also supervise Valet employees when the Valet/Transaction Supervisor is absent and oversee valet and transportation staff performance, coaching, and service.

Requirements

At least two years of supervisory experience in a high-volume business or industry; hospitality experience is preferred.
Ability to receive and maintain all required certifications.
Completion of all required company training.
Knowledge of federal, state, and local government and gaming laws, including applicable OSHA regulations.
Working knowledge of the CMS system, including Cage, Pit, Credit, Marketing, Players Club, Player Tracking, and Self-Exclusion functions.

Nice To Haves

Supervisory experience in the hospitality business.

Responsibilities

Identify and remove individuals who are required or permitted to be excluded or ejected from the licensed facility, as well as individuals who are self-excluded.
Promptly notify designated supervisors, casino compliance representatives, and the Pennsylvania State Police when detecting individuals subject to exclusion or ejection requirements.
Complete annual Anti-Money Laundering/Title 31 training.
Assist the Security & Facilities Manager with hiring, interviewing, and organizing training to maintain adequate staffing.
Assist with progressive discipline and staff terminations when needed.
Produce reports and spreadsheets of Security activities.
Supervise Security employees who report directly to this position.
Assist with Security Officer duties and responsibilities when necessary.
Observe and evaluate potentially intoxicated guests; remove them from the property and use available resources to prevent them from driving away.
Assume command and control of emergency response procedures, drills, and evacuations when the Security & Facilities Manager is absent.
Ensure guests do not leave the property impaired by alcohol.
Supervise Valet employees when the Valet/Transaction Supervisor is absent.
Review daily staffing levels and control costs according to business levels while supporting guest satisfaction.
Supervise valet and transportation staff, including coaching and counseling to support exemplary service.
Manage departmental timekeeping, payroll, and staffing levels.
Perform other assigned duties and responsibilities.