SECURITY DISPATCHER-Casino Security

Sycuan • El Cajon, CA

3d

About The Position

The Security Dispatcher coordinates security services through radio and telephone communications and monitors closed-circuit cameras. The role supports casino security operations by receiving and dispatching calls, monitoring fire panels, radio activity, and officer locations and activities, and contacting appropriate departments, law enforcement agencies, and emergency services when needed. The dispatcher also maintains chronological daily event records and pass-down logs.

The position protects casino assets by monitoring designated casino areas and reporting irregularities, crimes, or unusual activity to appropriate law enforcement agencies. It also provides guest service by responding to team member and guest inquiries about exclusion histories, accident reporting, vehicle services, and other security-related procedures and services.

Requirements

• High school diploma or GED.
• Three months of dispatch experience.
• Basic understanding of security policies and procedures.
• Ability to log factual information received through radio and telephone communications.
• Ability to operate sophisticated communications and surveillance equipment.
• Ability to evaluate non-routine situations and make sound judgments.
• Ability to communicate effectively in English with guests and team members, provide verbal directives, and communicate with internal and external contacts.
• Working knowledge of Microsoft Word and Excel.
• Ability to perform data entry, compose written documents in English, and complete forms and documents.
• Ability to maintain professionalism, composure, and confidentiality.
• Ability to prioritize and perform multiple tasks and assignments.
• Ability to understand and follow verbal directives and written directions, and accept constructive criticism.
• Ability to sit for up to eight hours at a time.
• Ability to appear for work on time.

Nice To Haves

• One year of security or emergency dispatch experience.
• Law enforcement dispatch experience.
• Security operations experience.
• POST certification.
• Guest service experience.
• Working knowledge of basic radio and telephone procedures.
• Proficiency in Microsoft Word and Excel.
• Multilingual ability.
• Knowledge of CCTV equipment.

Responsibilities

• Receive and dispatch security calls and coordinate security services.
• Monitor fire panel activity, radio communications, and officer locations and activities; dispatch units as needed.
• Contact appropriate departments, law enforcement agencies, and emergency services as needed.
• Maintain chronological records of daily events and pass-down logs for information transfer.
• Monitor designated casino areas, parking lots, stairwells, basements, food receiving docks, team member and emergency entrances and exits, and other areas equipped with cameras and non-gaming surveillance equipment.
• Report irregularities, crimes, or unusual activity by guests or team members to appropriate law enforcement agencies.
• Answer team member and guest inquiries regarding exclusion histories, accident reporting, vehicle services, and other security-related procedures and services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED