SECURITY DISPATCHER-Casino Security

Syucan • El Cajon, CA

2d

About The Position

The Security Dispatcher coordinates casino security services through radio and telephone communications and monitors closed-circuit cameras. The role dispatches security units, monitors fire panel and officer activity, keeps chronological event records and pass-down logs, and contacts appropriate departments, law enforcement agencies, or emergency services as needed.

The dispatcher protects casino assets by monitoring designated areas through cameras and non-gaming surveillance equipment, reporting irregularities, crimes, or unusual activity. The position also responds to guest and team member inquiries about exclusion histories, accident reporting, vehicle services, and other security-related procedures and services.

Requirements

• High school diploma or G.E.D.
• At least 3 months of dispatch experience.
• Basic understanding of security policies and procedures.
• Ability to log factual information received through radio and telephone communications.
• Ability to operate sophisticated communications and surveillance equipment.
• Ability to evaluate non-routine situations and make sound judgments.
• Ability to communicate effectively in English with guests, team members, and internal and external contacts.
• Ability to provide verbal directives.
• Working knowledge of MS Word and Excel.
• Ability to perform data entry assignments, compose written documents in English, and complete forms and documents.
• Ability to maintain professionalism, composure, and confidentiality.
• Ability to prioritize and perform multiple tasks and assignments.
• Ability to understand and follow verbal directives and written directions, and to accept constructive criticism.
• Ability to sit for up to eight hours at a time.
• Ability to appear for work on time.

Nice To Haves

• One year of security or emergency dispatch experience.
• Law enforcement dispatch experience.
• Security operations experience.
• POST certification.
• Guest service experience.
• Working knowledge of basic radio and telephone procedures.
• Proficiency in Microsoft Word and Excel.
• Multilingual ability.
• Knowledge of CCTV equipment.

Responsibilities

• Receive and dispatch calls; monitor the fire panel, radio activity, and officer locations and activities; dispatch units as needed; contact appropriate departments, law enforcement agencies, and emergency services; and maintain chronological records of daily events and pass-down logs.
• Monitor designated casino areas—including parking lots, stairwells, the basement, food receiving docks, team member and emergency entrances and exits, and other areas equipped with cameras and non-gaming surveillance equipment—and report irregularities, crimes, or unusual activity to appropriate law enforcement agencies.
• Answer team member and guest inquiries regarding exclusion histories, accident reporting, vehicle services, and other security-related procedures and services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED