Casino Security Guard

Feather Falls Casino•Oroville, CA

2d•$17 - $18

About The Position

Feather Falls Casino is seeking a full-time Guest Service Agent for its Security department. The position provides customer service and safety for casino facilities, guests, and employees to help maintain a safe, honest, and pleasant environment. The role safeguards transfers of funds, supports gaming operations, responds to emergencies, and monitors and reports suspicious activity. The position reports to the Director of Security and/or Supervisor and is nonexempt. Starting wage is $17.00–$18.00, depending on shift. Candidates must be at least 21 years old and pass a background check and drug screen. A California ID, Social Security Card, and Birth Certificate are required. A valid California driver’s license and clean driving record are also required. A Class A Gaming License is required and is provided for a nominal fee with a clean background check. No previous experience is required; a high school diploma or GED is required.

Requirements

High school diploma or GED equivalent.
No previous experience required.
Valid California driver’s license and clean driving record.
Class A Gaming License; provided for a nominal fee with a clean background check.
At least 21 years of age.
Ability to pass a background check and drug screen.
Must have a California ID, Social Security Card, and Birth Certificate.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively with customers and other employees.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply common-sense understanding to written, oral, or diagram instructions; handle problems involving several variables in standardized situations; define problems, collect data, establish facts, and draw valid conclusions.
Ability to perform the physical demands of the role, including occasionally lifting and/or moving up to 50 pounds.

Responsibilities

Safeguard the transfer of funds within the facility.
Write necessary reports daily.
Maintain open lines of communication, follow the chain of command, and report pertinent information to supervisors.
Provide chip fills for the poker and blackjack pit, including credits and even exchanges.
Assist with hopper fills as time allows.
Assist with jackpot verification when necessary.
Greet customers and open doors when assigned to that area.
Provide escorts as necessary.
Assist other departments when needed, provided there is adequate staff on the casino floor.
Ensure only qualified guests enter the facility, including preventing entry by minors, suspicious individuals, or people listed by the Gaming Commission as undesirable.
Provide safeguards for armored money transport services.
Assist guests and visitors to safety during emergencies or life-threatening conditions.
Immediately report unusual circumstances to management.
Provide first aid and/or CPR as necessary.
Follow policy and procedural guidelines when performing security functions and remain reliable under pressure, force, or stress during emergencies.
Record and report suspicious activity as defined by the Bank Secrecy Act (Title 31) and the casino’s internal control policy and Suspicious Activity Compliance Program.
Perform other duties as assigned.
Maintain a professional and courteous manner at all times.