Full Time Security Supervisor, 2nd Shift in New Bedford, MA (Jeremiah)

Northeast Security•New Bedford, MA

12d•Onsite

About The Position

Northeast Security, Inc. is seeking a vehicle and foot patrol Security Supervisor for its site in New Bedford, Massachusetts. The position pays $22.66 and is scheduled Wednesday through Sunday, 3:00 p.m. to 11:00 p.m. The supervisor monitors security concierge personnel, supports customer and guest services, maintains effective communications, reviews reports and duty logs, and ensures personnel follow facility security procedures and location policies. The role also includes administrative support, responding to inquiries, incident notification, staff coaching and discipline, and other duties assigned by the client or Northeast Security. Applicants must have held a valid driver’s license for three years, with no more than two moving violations. Employment is contingent on passing required background and drug screenings and completing orientation; positions may be rescinded if background requirements are not met.

Requirements

Customer service experience is required.
Receptionist or guest service experience is required.
Two to three years of previous security concierge and reception experience, or experience in a related field or education.
At least three years of a valid driver's license, with no more than two moving violations.
High school diploma or GED equivalent.
Must be at least 18 years of age.
Must successfully pass all pre-employment background and drug screenings.
Must communicate clearly and effectively in English, both verbally and in writing.
Must have a dependable means of transportation.
Must have basic computer knowledge.
Must maintain a neat and professional appearance.
Must be able to multitask and self-manage in a dynamic environment.
Must be knowledgeable of company policies and procedures.

Responsibilities

Maintain a professional appearance and remain on post at all times.
Monitor security concierge personnel to ensure guest services are satisfactory.
Provide general administrative support, respond to inquiries, and anticipate customer needs.
Ensure security concierge personnel understand and perform their duties in compliance with facility security operations procedures and location policies, procedures, and regulations.
Review and approve reports, duty logs, and other submissions from security personnel.
Ensure timely notification of serious incidents.
Maintain effective communications with assigned security personnel.
Deliver a memorable and pleasant experience to customers and vendors.
Counsel, advise, motivate, and, when necessary, discipline personnel; provide positive reinforcement.
Work with management to develop and implement employee relations, development, and retention programs for the location.
Keep assigned security personnel up to date on modifications to procedures, policies, or regulations.
Answer phone calls.
Perform other duties as required by the client or Northeast Security, Inc.