Associate Relationship Banker - New Bedford, MA
About The Position
As an Associate Relationship Banker in a Chase Branch, you represent the Chase brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to help clients address their financial needs. You assist walk-in and scheduled clients in person and over the phone, build lasting relationships, recommend appropriate products and services, and connect clients with specialized expertise when needed. You are expected to learn banking products, services, and procedures quickly and accurately, help clients use digital banking tools, and comply with banking policies, procedures, and regulatory requirements. This position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment is contingent on JPMorgan Chase's review of relevant background information and on compliance with applicable Loan Originator requirements. NMLS registration under the SAFE Act is required upon active employment, with continued employment contingent on timely registration, renewals, and updates.
Requirements
- Ability to create memorable client experiences and elevate the client experience.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and some evenings.
- NMLS registration under the SAFE Act upon active employment, with ongoing compliance including timely annual renewal and required updates.
Nice To Haves
- At least 1 year of sales experience in Retail, Financial Services, or another related industry, with success establishing new clients, deepening relationships, and delivering results.
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Provide attentive, friendly service and create a welcoming environment for clients.
- Communicate clearly and politely, ask questions, listen to understand client needs, and build trust.
- Assist walk-in and scheduled clients in person and over the phone, understand their financial needs, and tailor product and service recommendations.
- Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
- Collaborate with and connect clients to the team of experts for specialized financial needs.
- Follow policies, procedures, and regulatory banking requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
