Associate Relationship Banker - Lowell, MA

JPMorganChase • Lowell, MA

12h • Onsite

About The Position

At Chase, the Associate Relationship Banker represents the brand and culture by welcoming clients and providing attentive, consultative service. The role uses banking knowledge and financial technology to understand clients’ needs, recommend relevant products and services, and help make banking easier. The banker assists walk-in and scheduled clients in person and over the phone, builds lasting relationships, and collaborates with specialists to address clients’ financial needs.

The position is subject to Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMorgan Chase’s review of relevant background and financial information. The role also requires NMLS registration under the SAFE Act, with continued employment contingent on compliance, registration after starting, and timely annual renewal and updates.

Requirements

• High school degree, GED, or foreign equivalent.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to create memorable client experiences and elevate the client experience.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work within established risk parameters and meet internal and external risk and compliance obligations.
• Ability to work branch hours, including weekends and some evenings.
• Compliance with Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act NMLS registration requirements.

Nice To Haves

• At least 1 year of sales experience in retail, financial services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Welcome clients and provide attentive, friendly service in a welcoming environment.
• Communicate clearly and consultatively, asking questions and listening to understand and anticipate clients’ needs.
• Assist walk-in and scheduled clients in person and over the phone to build relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn banking products, services, and procedures to consult effectively with clients and connect them with team experts for specialized financial needs.
• Follow policies, procedures, and regulatory banking requirements.
• Meet internal and external risk and compliance obligations, including completing required training.
• Register on or update the National Mortgage Licensing System and Registry (NMLS) as required, and complete required renewals and updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED