Associate Relationship Banker - (New Build) - Walpole, MA

JPMorgan Chase & Co. • Walpole, MA

3d • $23 - $30 • Onsite

About The Position

As an Associate Relationship Banker in a Chase Branch, you will represent Chase’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to help clients address their financial needs. You will assist walk-in and scheduled clients in person and by phone, build lasting relationships, and make thoughtful product and service recommendations. You will also educate clients about digital and self-service banking tools and connect them with other Chase specialists when their needs require additional expertise. The role requires compliance with banking policies, procedures, and regulatory requirements, as well as availability to work branch hours, including weekends and some evenings.

This position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators and requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act. Continued employment is contingent on satisfying applicable screening, registration, renewal, and compliance requirements.

Requirements

• High school degree, GED, or foreign equivalent.
• Excellent communication skills in person and over the phone, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to quickly and effectively resolve client issues with attention to detail.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• Ability to work branch hours, including weekends and some evenings.
• Must satisfy applicable Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.
• Must register with or update registration in the National Mortgage Licensing System and Registry under the SAFE Act, and complete required annual renewals and updates.

Nice To Haves

• At least 1 year of sales experience in retail, financial services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Provide attentive, friendly service and create a welcoming environment for clients.
• Communicate clearly and politely, ask questions, listen to understand client needs, and build trust.
• Assist walk-in and scheduled clients in person and over the phone, understand their financial needs, and tailor product and service recommendations.
• Educate and connect clients to digital and self-service banking tools, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to Chase experts for specialized financial needs.
• Follow policies, procedures, and regulatory banking requirements.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED