Security Supervisor

Blue Lake Casino•Blue Lake, CA

6h•Onsite

About The Position

The Security Supervisor supervises and coordinates shift activities of Blue Lake Casino’s Security Department. The role conducts criminal and Workers’ Compensation investigations and patrols the casino and its grounds to maintain order, enforce regulations, ensure compliance with applicable laws, and provide customer service. The supervisor oversees and evaluates security officers, trains and guides them in protecting casino assets and ensuring guest and employee safety, investigates reported offenses and injuries, prepares detailed reports and officer evaluations, analyzes security needs, and searches the installation for explosive devices. The position also performs routine security duties and other assigned duties. It directly supervises five to twenty Security Department employees and carries out related hiring, training, work assignment, performance appraisal, reward, discipline, complaint-handling, and problem-resolution responsibilities. The role requires a Blue Lake Gaming License and a valid California Driver’s License. The employee must complete company-provided basic first aid and CPR training and attend company-provided classes in report writing, verbal judo, and defensive tactics. The physical demands include standing, walking, handling objects, and occasional lifting or moving of up to 25 pounds. The work environment includes regular exposure to toxic or caustic chemicals and frequent exposure to outdoor weather conditions.

Requirements

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to solve practical problems involving concrete variables where limited standardization exists and interpret written, oral, diagrammatic, or scheduled instructions.
Must possess a Blue Lake Gaming License.
Must possess a valid California Driver’s License.
Must complete the basic first aid and CPR class provided by the company.
Must attend company-provided classes on report writing, verbal judo, and defensive tactics.
Ability to meet the described physical demands, including occasionally lifting or moving up to 25 pounds.

Responsibilities

Supervise and coordinate Security Department shift activities.
Oversee security officers and observe their work to evaluate efficiency and correct inefficient practices.
Demonstrate and explain methods for protecting casino assets, providing customer service, and ensuring the safety of guests and employees.
Investigate reports of criminal offenses, suspicious activity, and employee or guest injuries.
Prepare detailed reports concerning investigations.
Contact casino guests to promote customer service.
Prepare written evaluations of officers as assigned.
Analyze security needs.
Search the installation for explosive devices.
Perform routine security duties, including duties performed by other team members.
Promote a fun atmosphere for casino guests and encourage mutual respect, dignity, and integrity among employees by setting positive examples.
Maintain a professional departmental, company, and community reputation.
Help provide a safe work environment by following safety guidelines, identifying potential hazards, and reporting them for resolution.
Enforce departmental performance standards, policies, and procedures, and maintain consistent, regular attendance.
Interview and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Perform other duties as assigned.