Security Shift Supervisor - Loop

Titan Security Group•Chicago, IL

20h•Onsite

About The Position

Titan Security is hiring a Security Shift Supervisor to oversee daily security operations, access control, shift safety routines, and emergency response at a flagship downtown Chicago property. The site includes a 23-story, approximately 1.1-million-square-foot office tower, multi-level valet parking facilities, and outdoor plaza areas. The supervisor leads a visible, professional guard force and supports physical security, life-safety compliance, and operational excellence in a high-volume public environment. The supervisor manages and develops security officers, supports scheduling, payroll, training, coaching, and performance management, and ensures that the client receives high-quality security services. The role handles escalated security issues and emergencies, maintains procedures and post orders, reviews reports and logs, and coordinates preliminary investigations. It also includes access control and visitor management, CCTV monitoring, property patrols, assistance to tenants and visitors, and accurate documentation of unusual occurrences, property damage, equipment malfunctions, and people or property movements. The schedule is Monday through Friday, 7 a.m. to 3 p.m. The position requires at least two years of continuous supervisory experience, along with three years of prior satisfactory security-officer employment or directly related experience. Candidates must be able to meet the stated physical demands, including extended standing and foot patrols in varying weather conditions.

Requirements

At least 2 years of continuous supervisory experience.
High school diploma or GED.
Three years of prior satisfactory employment as a security officer or directly related experience.
Must be at least 18 years of age.
Valid security license if required by the state; driver’s license as applicable.
Ability to read, write, speak, and understand English.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number for contact.
Able to stand for extended periods.
Able to lift, push, and/or pull at least 50 pounds.
Able to perform interior and exterior foot patrols and assigned duties in inclement weather.

Nice To Haves

Bilingual language skills.

Responsibilities

Lead, direct, and motivate on-duty security officers to ensure compliance with company policies, post orders, and safety guidelines.
Report to the Site Supervisor/Director and/or Marksman/Titan Management.
Manage security officers, including participating in scheduling, payroll, training, coaching, development, and support.
Ensure the client site receives high-quality security services to protect people and property.
Handle escalated security issues and emergency situations appropriately.
Develop staff technical and professional skills through performance management, coaching, and recognition.
Promote a respectful work environment.
Coordinate or conduct site-specific on-the-job training, client-specific training, and annual refresher training in accordance with Titan standards.
Reconcile logs, shift responsibilities, and patrols; review incident reports before submission and coordinate preliminary investigations.
Develop and maintain operational procedures and post orders that staff can access for emergency reference.
Train and qualify to work assigned posts and understand their specific, general, and emergency instructions.
Maintain access control procedures established by building management.
Use access control, visitor management, and CCTV systems as needed.
Identify tenants and visitors upon arrival and ensure visitors and vendors are signed in before building access.
Observe departing personnel to guard against theft of tenant or building property.
Monitor security cameras within the facility.
Respond to incidents, including property emergencies.
Conduct general patrols throughout the property, including stairs and exterior areas in varying weather, when required.
Assist tenants and visitors with directions and general business information.
Accurately record property damage, unusual occurrences, and equipment malfunctions for building and Titan management.
Maintain clear, accurate logs concerning people and property, including packages.
Provide customer service to all parties encountered while on duty.
Perform other duties as assigned.