Security Shift Supervisor

Churchill Downs Incorporated•Louisville, KY

About The Position

The Security Shift Supervisor oversees the activities of a security shift to provide safety and protect patrons, Team Members, and company assets. The role involves supervising security operations and staff, supporting recruitment and employee development, investigating incidents and guest complaints, scheduling officer rotations, conducting training, and ensuring that policies and procedures are followed during the shift. The supervisor may be asked to operate a company vehicle or equipment requiring a valid driver’s license, and may perform other duties as assigned. The position requires management abilities in security operations, effective interpersonal and communication skills, knowledge of the Emergency Disaster Plan Manual, and willingness to take overall responsibility for shift performance. Preferred experience is one to three years as a security guard or law enforcement agent, together with a related two-year degree or equivalent work experience. The successful candidate must be able to obtain a valid Racing License. The work involves frequent sitting or standing, walking, handling objects, tools, or controls, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling, and talking or hearing. The work environment is usually moderate to loud. The Team Member circulates throughout assigned areas, including the smoking area, actively observing players and the functioning of machines.

Requirements

Management abilities demonstrated in managing security operational effectiveness.
Ability to maintain interpersonal working relationships among all personnel.
Oral and written communication skills.
Knowledge of the Emergency Disaster Plan Manual.
Willingness to assume overall responsibility for shift performance.
Ability to obtain a valid Racing License.

Nice To Haves

One to three years of experience as a security guard or law enforcement agent, with a two-year degree in a related field or equivalent work experience.

Responsibilities

Ensure the safety and security of Team Members and guests.
Supervise programs and processes to reduce and control lost-time injuries.
Assist with recruitment, including job postings and recruiting metrics.
Delegate duties and assign responsibilities to staff.
Complete and process performance reviews.
Assist in Team Member development and conduct interviews.
Participate in selection, hiring, coaching, retention, and termination processes.
Investigate incidents and guest complaints, compiling data for accurate reporting.
Schedule rotation of officers throughout officer posts.
Conduct training with officers.
Ensure policies and procedures are followed and monitored during the shift.
Operate a company vehicle and/or equipment when asked, if a valid driver’s license is held.
Perform other duties as assigned.