Security Shift Supervisor

Securitas•Richmond, VA

11d

About The Position

The Security Shift Supervisor oversees Security Officers, Lead Officers, and other personnel assigned to one or more client-site posts. The role ensures compliance with post orders, completion of established rounds, and submission of required reports, and notifies appropriate authorities and the client during emergencies. The supervisor trains and directs staff, ensures coverage, inspects posts, and maintains communication with client representatives to confirm security requirements are met and provide quality customer service. The position also includes administrative and supervisory duties such as assisting with payroll and personnel information, preparing reports, and, as assigned, interviewing, orienting, training, planning and directing work, evaluating performance, addressing complaints, and making hiring or termination recommendations. The supervisor may also perform Security Officer duties according to post orders and company policy.

Requirements

At least 1 year of security experience is required.
A valid driver's license is required.
High school diploma or GED and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential job functions, as determined by the company.
May be required to hold and maintain any applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, especially patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Ability to use and understand security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and changing post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer-service orientation, results orientation, and interpersonal skills, including the ability to interact effectively with clients across social levels and cultures.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing.
Must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, in addition to mandatory licensing requirements.

Nice To Haves

Experience working in an assisted living facility is preferred.
At least 2 years of experience in retail is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, established rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergency situations.
Coach and discipline personnel, seek management guidance as appropriate, and document coaching and disciplinary actions.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information to the company.
Help ensure adequate coverage of all posts and positions.
Prepare, file, and submit reports as required.
Inspect posts as scheduled and explain tasks and responsibilities to subordinates.
Meet with client representatives to confirm security requirements are met and provide customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting and training employees; planning and directing work; evaluating performance; rewarding and disciplining employees; resolving complaints and problems; and making hiring and termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.