Security Shift Supervisor

Securitas Security Services•Richmond, VA

1d•$18 - $19

About The Position

The Security Shift Supervisor oversees Security Officers, Lead Officers, and other personnel assigned to one or more client-site posts. The supervisor ensures post orders are followed, rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies. The role includes coaching, disciplining, and training personnel; assisting with payroll and personnel information; coordinating post coverage; inspecting posts; preparing reports; and meeting with client representatives to ensure security requirements and customer-service standards are met. Supervisory duties may include interviewing, orienting, assigning and directing work, evaluating performance, addressing complaints, resolving problems, and making hiring or termination recommendations. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position requires at least one year of security experience and a valid driver's license. The stated education and experience qualification is a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job. The posting also identifies two years of retail experience and experience in an assisted living facility as preferred. The role requires the ability to maintain composure in urgent or stressful situations; communicate clearly with employees, clients, authorities, and the public; handle multiple tasks; use a keyboard and basic computer functions; and regularly use a vehicle for duties. Physical activities may include frequent sitting, standing, walking, stair climbing, and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally. Overtime may be required without advance notice. Depending on the assignment, the employee may encounter inclement weather, use protective gear, or handle sensitive information. Candidates must meet company standards for background and reference checks, controlled-substance testing, behavioral selection survey, and any applicable licensing requirements.

Requirements

At least one year of security experience.
Valid driver's license.
High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to remain professional when dealing with unusual circumstances and to maintain a courteous telephone manner.
Ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer-service and results orientation, with interpersonal skills to interact effectively with clients across social levels and diverse cultures.
Ability to meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, as well as applicable licensing requirements.
Ability to handle multiple tasks, use a keyboard and basic computer functions, and operate controls.
Clear vision, hearing, speech, and writing ability to communicate, observe and report incidents, and direct others.
Ability to perform the physical activities described, including frequent sitting, standing, and walking; occasional reaching, stooping, kneeling, crouching, and crawling; and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally.
Ability to use a vehicle regularly for work duties.
May be required to work overtime without advance notice.

Nice To Haves

Experience working in an assisted living facility.
At least two years of experience in retail.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, scheduled rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergency situations.
Coach and discipline personnel, consult company management or designated representatives as appropriate, and document coaching and disciplinary actions.
Train Security Officers and other personnel, and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Ensure adequate coverage of posts and positions in coordination with company management or designated representatives.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives as scheduled or needed to confirm security requirements are being met and provide customer service.
Carry out applicable supervisory duties, including interviewing, orienting, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and making hiring or termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.