Security Shift Supervisor - Loop

Titan Security Group•Chicago, IL

1d•Onsite

About The Position

The Security Shift Supervisor oversees daily security operations, access control, shift safety routines, and emergency response across a downtown office tower, multi-level valet parking facilities, and outdoor plaza areas. The supervisor leads a visible, professional guard force and helps maintain physical security, life-safety compliance, and operational excellence at a high-volume public property. The location is a 23-story Class A office tower in Chicago’s West Loop, spanning approximately 1.1 million square feet. The property includes a fitness center, conference facility, private riverfront spaces, on-site dining, valet parking facilities, and outdoor plaza areas. The position is scheduled Monday through Friday, 7 a.m. to 3 p.m.

Requirements

At least 2 years of continuous supervisory experience.
High school diploma or GED.
Three years of prior satisfactory employment as a security officer or directly related experience.
Must be at least 18 years of age.
Valid security license if required by the state; driver’s license as applicable.
Ability to read, write, speak, and understand English.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number for contact.
Ability to stand for extended periods and lift, push, and/or pull at least 50 pounds.
Ability to perform interior and exterior foot patrols and assigned duties in inclement weather.

Nice To Haves

Bilingual ability.

Responsibilities

Lead, direct, and motivate on-duty security officers to ensure compliance with company policies, post orders, and safety guidelines.
Manage security officers, including participating in scheduling, payroll, training, coaching, development, and staff support.
Help ensure the client site receives high-quality security services that protect people and property.
Handle escalated security issues and emergency situations appropriately.
Develop staff technical and professional skills through performance management, coaching, and recognition.
Treat staff with respect and contribute to a positive work environment.
Coordinate or conduct site-specific, client-specific, and annual refresher training in accordance with Titan’s training standards.
Reconcile logs, shift responsibilities, and patrols; review incident reports before submission to the Site Supervisor or Director; and coordinate preliminary investigations.
Develop and maintain operational procedures and post orders that staff can access for emergency reference.
Train and qualify to work assigned posts and maintain knowledge of general, specific, and emergency post instructions.
Maintain building management’s access control procedures.
Use access control, visitor management, and CCTV systems as needed.
Identify tenants and visitors upon arrival and ensure visitors and vendors are signed in before entering the building.
Observe departing personnel to guard against theft of tenant or building property.
Monitor facility security cameras and respond to incidents, including property emergencies.
Conduct general patrols of the property, including stairwells and exterior areas, when required and in varying weather conditions.
Assist tenants and visitors with directions and general business information.
Accurately record property damage, unusual occurrences, equipment malfunctions, and other relevant data for building and Titan management.
Maintain clear, accurate logs pertaining to people and property, including packages.
Provide excellent customer service to all parties encountered while on duty.
Perform other duties as assigned.