Security Shift Supervisor

Securitas Security Services•Westminster, MD

About The Position

The Security Shift Supervisor serves as the supervisor for Security Officers, Lead Officers, and other personnel assigned to client posts. The role ensures post orders are followed, patrol rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies. The supervisor works Saturdays and Sundays from 1445 to 2245, is trained on all posts, and oversees scheduling, call-offs, training, coaching, and discipline. Duties also include monitoring CCTV cameras, conducting patrols and rounds of up to 3 miles, and acting as the primary point of contact for incidents. Incidents must be reported to the District Manager. The position supports adequate staffing and coverage, submits payroll and personnel information as designated, prepares reports, inspects posts, and meets with employees and client representatives. Supervisory duties may include interviewing, orienting, training, assigning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring or termination recommendations. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The role requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job. A minimum of two years of retail experience is preferred. Applicants may need to meet applicable security licensing requirements and company standards for background and reference checks, controlled substance testing, and behavioral selection surveys. The work involves frequent sitting, standing, and walking, sometimes for extended periods, and may include stairs, inclines, and uneven terrain. It may also involve occasional reaching, stooping, kneeling, crouching, and crawling; frequent lifting or moving up to 10 pounds and occasional lifting or moving up to 25 pounds; and use of a vehicle. The role may involve overtime without advance notice, stressful or urgent situations, inclement weather, protective equipment, and handling sensitive or confidential information.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions.
More than two years of security experience.
Strong customer service, communication, and leadership skills.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments.
Ability to work effectively as a team member and maintain professional composure in unusual circumstances.
Courteous telephone manner.
Ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports.
Good organizational skills and a strong customer-service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, as well as mandatory licensing requirements.
Ability to work overtime without advance notice, if required.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer tools, and operating controls.
Ability to see, hear, speak, and write clearly to communicate, observe and report incidents, and direct others.
Ability to perform the physical demands of the role, including prolonged sitting, standing, and walking; occasional climbing, reaching, stooping, kneeling, crouching, and crawling; and lifting or moving up to 25 pounds.
Ability to use a vehicle regularly for work duties.

Nice To Haves

Minimum two years of retail experience preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other company personnel assigned to client posts.
Ensure post orders are followed, scheduled rounds are completed, and required reports are filed.
Notify appropriate authorities and clients in emergency situations.
Coach and discipline personnel, meet with employees, and document coaching and disciplinary actions.
Train security personnel and review post orders and assignment details with subordinates.
Assist with submission of payroll and personnel information as designated.
Coordinate adequate coverage of all posts and positions with company management or designated representatives.
Prepare, file, and submit required reports.
Inspect posts as scheduled and outline tasks and responsibilities to subordinates.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting, training, assigning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring and termination recommendations.
Perform Security Officer duties when assigned and in accordance with post orders and company policy.
Manage scheduling and call-offs.
Monitor CCTV cameras and conduct patrols and rounds of up to 3 miles.
Serve as the primary point of contact for incidents and report all incidents to the District Manager.