Security Shift Supervisor

Securitas•Lansdale, PA

11d

About The Position

The Security Shift Supervisor oversees Security Officers, Lead Officers, and other assigned personnel at client sites. The supervisor ensures that post orders are followed, rounds are completed, and reports are submitted; responds to emergencies by notifying appropriate authorities and the client; and supports the delivery of security services and customer service. The role includes training and supervising staff, coordinating post coverage, inspecting posts, preparing reports, assisting with payroll and personnel information, and meeting with client representatives. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position pays $21.63 per hour. It requires at least three years of security leadership experience. A high school diploma or GED and two years of related experience are listed as education and experience qualifications, or an equivalent combination sufficient to perform the job. Two years of retail experience is preferred. The role involves frequent sitting, standing, and walking, sometimes for extended periods, as well as occasional climbing, reaching, stooping, kneeling, crouching, or crawling. It may require lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally, use of a vehicle, overtime without advance notice, and work in inclement weather or conditions requiring protective gear. Employees must meet company background, reference, controlled-substance testing, and behavioral selection standards, as well as any applicable licensing requirements.

Requirements

At least three years of security leadership experience.
High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential job functions.
May be required to hold and maintain applicable state, county, or municipal Security Officer licenses.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide direction, motivate performance, and discipline staff positively.
Understanding of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual, stressful, or urgent situations.
Ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer-service orientation, results orientation, and interpersonal skills, including the ability to interact effectively with clients across social levels and cultures.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and operating controls.
Clear vision, hearing, speech, and writing for communicating, observing and reporting incidents, and directing others.
Ability to meet company background and reference checks, controlled-substance testing, behavioral selection survey, and any mandatory licensing requirements.

Nice To Haves

At least two years of retail experience.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, established rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergencies.
Coach and discipline personnel, document actions, and consult company management or designated representatives as appropriate.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information.
Coordinate adequate coverage for all posts and positions with company management or designated representatives.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Perform supervisory duties as assigned, including interviewing, orienting, training, assigning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring or termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.