Security Shift Supervisor

Resorts Casino Hotel•NJ-Atlantic City, NJ

10d

About The Position

The Security Shift Supervisor directs Security Officers in assigned zones and helps ensure the efficient and effective operation of the Security Department, including investigations and the Security Command Center. The role protects company, employee, and patron assets; identifies and controls risks and threats; and ensures compliance with the Casino Control Act, Casino Regulations, DGE rules and regulations, Internal Controls, departmental procedures, and company policies. The supervisor schedules, trains, evaluates, and oversees Security staff; coordinates security activities; conducts assigned inquiries and investigations; prepares detailed reports; and reviews and copies CCTV footage for evidence. The position may involve detaining people engaged in illegal activity, coordinating with law enforcement, testifying or giving depositions, controlling restricted keys, and maintaining confidentiality. In the absence of a Shift Manager, the supervisor performs Security Manager on Duty functions and assists the Shift Manager with department operations. The role also promotes positive public relations and performs other related duties as assigned.

Requirements

College degree; additional experience may be substituted for the degree.
Strong computer skills.
At least one year of security management experience in a high-volume casino complex environment, or related supervisory or managerial experience in a similar field.
Valid New Jersey driver’s license, excellent driving record, and ability to operate a motor vehicle.
Ability to perform the essential functions of the position, with or without reasonable accommodations.
Ability to meet the listed physical, mental, interactive, and environmental functions, including standing, walking, climbing stairs, driving, working at rapid work speed, and supervising others.
Ability to push and pull up to 200 pounds, as noted for table-games drop-box duties.

Responsibilities

Direct Security Officers in assigned zones in accordance with company policies, the Casino Control Act, Casino Regulations, and Internal Controls.
Protect and safeguard the assets of patrons, employees, and the Company.
Schedule and coordinate security activities and staff.
Conduct assigned inquiries and investigations into alleged wrongful conduct or misconduct.
Prepare clear, precise, and detailed incident and investigation reports.
Review CCTV video and copy data for evidence when assigned.
Delegate responsibilities and ensure security posts and rovers are properly uniformed and informed of policy changes and special events.
Testify in court or provide depositions concerning incidents.
Attend mandatory meetings and control restricted keys.
Coordinate activities with local and state law enforcement officials.
Conduct performance evaluations of Security Officers.
Train Security Officers on applicable laws and regulations, emergency procedures, department procedures, and company policies; maintain related training documentation.
Perform Security Manager on Duty functions when a Shift Manager is absent.
Assist the Shift Manager in maintaining efficient overall Security Department operations, including investigations and the Security Command Center.
Implement systems to ensure compliance with the Casino Control Act, DGE rules and regulations, and Internal Controls.
Supervise Security staff and ensure the effective and efficient operation of the Security Department.
Identify and control risks and threats to company assets and the safety of patrons and employees.
Detain people involved in illegal activities, conduct investigations, and work with law enforcement to resolve incidents.
Maintain the confidentiality of company and departmental incidents, actions, data, and cases.
Promote positive public relations and perform other related and compatible duties as assigned.