Security Shift Supervisor

Delaware Park Casino & Racing•Wilmington, DE

12d

About The Position

The Security Shift Supervisor oversees security operations in an assigned area and directly supervises, evaluates, and trains Officers. The role reviews and approves reports, conducts or supervises investigations, monitors payroll and attendance during the assigned shift, and supports safety operations, including assisting Fire Command staff during emergencies. The Supervisor helps create an entertaining environment through service excellence, courteous interactions, and positive guest and team member relations. The role requires professionalism, discretion, confidentiality, sound judgment, and the ability to address guest and team member concerns and behavior effectively. The position also requires working a flexible schedule based on business needs, including evenings, weekends, and holidays, and working in varied, sometimes busy or noisy environments across large areas.

Requirements

One to three years of security experience; gaming security experience is preferred.
Must be able to complete and maintain the background check and licensing process required by the Delaware Lottery.
Valid driver's license.
Knowledge of computer software, including Microsoft Word and Excel.
Ability to work independently with minimal supervision.
Ability to use discretion and maintain confidentiality when handling sensitive information.
Ability to maintain company and departmental uniform, appearance, and hygiene standards.
Ability to walk and stand for at least an eight-hour shift.
Ability to lift, push, and pull up to 50 pounds throughout the shift.
Ability to bend, reach, pull, push, kneel, squat, and grasp as needed.
Ability to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
Ability to speak, read, write, and understand English sufficiently to communicate effectively with guests, team members, emergency responders, and law enforcement personnel.
Ability to work in a fast-paced environment and communicate effectively with guests, co-workers, and management.
Ability to handle all types of guest-related situations.

Nice To Haves

Gaming security experience.

Responsibilities

Oversee all security operations in the assigned area.
Review and approve reports submitted by uniformed officers and investigative reports.
Directly supervise, evaluate, and train Officers.
Supervise and conduct investigations as requested.
Follow applicable local, state, and federal safety regulations, as well as company and departmental policies and procedures.
Resolve guest and team member complaints and concerns professionally and ensure efficient follow-up.
Handle documentation and information, including team member files and guest reports, with discretion and confidentiality.
Recommend and document staff coaching and discipline using appropriate paperwork.
Monitor departmental payroll and attendance during the assigned shift.
Maintain excellent working relationships with related departments.
Understand fire and safety equipment and assist Fire Command staff during emergencies.
Monitor guest behavior and take necessary action regarding unruly guests.
Communicate in writing and verbally, promoting positive team member and guest relations.
Maintain professionalism when working with team members and guests.
Relay guest compliments and complaints to department management.
Perform other duties as assigned.