Security Shift Supervisor NonUnion - Utility Company

Allied Universal • New York, NY

23h

About The Position

Allied Universal Services is hiring a Professional Security Shift Supervisor to supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The supervisor serves as a liaison between the site supervisor, Account Manager or Field Operations Manager, and professional security officers. The role includes supervising staff on the assigned shift and providing coaching, recognition, and discipline within the approved empowerment range.

The position requires professional communication and customer service, the ability to handle routine and crisis situations calmly, and intermediate computer skills for using wireless technology at client-specific sites. Work may take place in varied weather and outdoor conditions and can involve extended periods of standing or walking, occasional climbing, and lifting or carrying up to 40 pounds.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• Effective written and oral communication and interpersonal skills, including the ability to interact professionally with personnel at all levels and the general public.
• Ability to use initiative and independent judgment within established guidelines.
• Ability to prepare neat, legible written reports and logs, and to read and understand operating procedures and instructions.
• Licensing may be required before employment, subject to state and local laws and regulations.
• Successful completion of a background investigation and a post-offer/pre-employment drug and alcohol test; a driver record check may also be required.
• Intermediate computer skills for using wireless technology at client-specific sites.
• Ability to provide exceptional customer service and communication, and to handle crisis situations calmly and efficiently.
• Ability to work in varied environments, including cold weather, rain, snow, or heat; occasionally lift or carry up to 40 pounds; occasionally climb stairs, ramps, or ladders; and stand or walk on varied surfaces for extended periods.

Responsibilities

• Supervise and coordinate quality service delivery on an assigned shift at a customer site.
• Act as a liaison between the site supervisor, Account Manager or Field Operations Manager, and security officers.
• Supervise staff on the assigned shift, providing coaching, recognition, and discipline within the approved empowerment range.
• Prepare written reports and logs.
• Handle common and crisis situations at the client site calmly and efficiently.
• Use client-specific wireless technology.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company retirement plans.
• Seven paid holidays annually at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED