Security Shift Supervisor, Bowling Green OH, FT

Marksman Security•Bowling Green, OH

About The Position

Marksman Security is hiring a Security Shift Supervisor to help oversee operations at an assigned client site during an assigned shift. The supervisor manages and develops a team of security officers, supports scheduling, payroll and training, and helps ensure the delivery of high-quality security services that protect people and property. The role reports to the Site Supervisor/Director and/or Marksman/Titan Management and responds to escalated security issues and emergencies. The supervisor also performs assigned post duties, including access control, visitor and vendor registration, CCTV monitoring, patrols, incident documentation, and assistance to tenants and visitors. The role requires maintaining knowledge of post instructions and procedures, conducting or coordinating training, reviewing reports and coordinating preliminary investigations, and providing excellent customer service. Physical duties include extended periods of standing, sitting, or walking, interior and exterior patrols in various weather conditions, and lifting, pushing, or pulling at least 50 pounds.

Requirements

High school diploma or GED.
At least 3 years of prior satisfactory employment as a security officer or directly related experience.
Must be at least 21 years of age.
Valid security license if required by the state.
Driver's license as applicable.
Ability to read, write, speak, and understand English.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number through which the employer can make contact.
Ability to stand for extended periods; lift, push, and/or pull at least 50 pounds; conduct interior and exterior foot patrols; and perform assigned duties in inclement weather.

Nice To Haves

Bilingual ability is considered a plus.

Responsibilities

Help supervise operations at an assigned client site during the assigned shift.
Report to the Site Supervisor/Director and/or Marksman/Titan Management.
Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development, and support.
Ensure the client site receives high-quality security services to protect people and property.
Handle escalated security issues and emergency situations appropriately.
Develop staff's technical and professional skills through performance management, coaching, and recognition.
Treat staff with respect and help foster a positive work environment.
Assist with or conduct site-specific on-the-job training, client-specific training, and annual refresher training in accordance with Titan's training standards.
Reconcile logs, shift responsibilities, and patrols; review incident reports before submission to the Site Supervisor and/or Director; and coordinate preliminary investigations.
Develop and maintain operational procedures and post orders that staff can reference during emergencies.
Train and qualify to work the assigned post, and understand its general, specific, and emergency post instructions.
Maintain access control procedures established by building management.
Use access control, visitor management, and CCTV systems as needed.
Identify tenants and visitors upon arrival and ensure visitors and vendors sign in before entering the building.
Observe departing personnel to guard against theft of tenant or building property.
Monitor facility security cameras.
Respond to incidents, including property emergencies.
Conduct general property patrols during various hours when required, including stairways and exterior patrols in any weather conditions.
Stand, sit, and walk for extended periods.
Assist tenants and visitors with directions and general business information.
Accurately record property damage, unusual occurrences, and equipment malfunctions for building and Titan management.
Maintain clear and accurate logs concerning people and property, including packages.
Provide excellent customer service to all parties encountered while on duty.
Perform other duties as assigned.