Security Service Technician

Wittenbach Business Systems LLC • Springfield, MA

6d • $22 - $60

About The Position

A Service Technician travels daily to customer sites within a designated territory to perform routine maintenance and repairs on cash automation products, ATMs and ITMs, conventional bank equipment, and electronic security equipment. The role helps minimize downtime by ensuring equipment functions properly and addressing problems promptly. Technicians may interact with customers or their designated contacts daily to support customer satisfaction. Wittenbach provides a company vehicle and fleet card, and overtime is available in accordance with Department of Labor regulations.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and acceptable driving record.
• Active Massachusetts Class D License.
• Proficiency with computer software applications, including Android apps used for timecards, expenses, and inventory control management.
• Ability to troubleshoot and diagnose technical issues and disassemble and repair assemblies.
• Understanding of how to input settings and configure equipment.
• Ability to provide feedback on product performance or issues and apply training principles to on-the-job training.
• Must pass drug, driving, and criminal background checks before employment.
• Ability to lift and move up to 50 pounds frequently and up to 100 pounds occasionally; lift from floor to overhead.
• Ability to push and pull objects with moderate effort frequently and maximum effort occasionally.
• Ability to sit and/or stand continuously for two hours and up to eight hours per day, and remain on feet for two hours continuously.
• Ability to manipulate small objects and perform fine motor skills, including grasping, finger manipulation, pinching, bending, reaching, twisting, turning, and wrist torqueing.
• Ability to communicate effectively with customers orally and in writing.
• Ability to see objects closely, discriminate colors, and perceive depth continuously.
• Ability to understand, relate to, and apply concepts continuously, and remember multiple tasks or assignments over long periods.
• Ability to drive between customer sites, potentially 4–6 hours per day and occasionally up to 10 hours.
• Ability to use power tools such as a drill or saw overhead.
• Ability to climb ladders up to 20 feet high.

Nice To Haves

• Associate degree in Electronics or equivalent military or trade school education.
• NICET Certification in Fire Alarms.
• Military veterans are encouraged to apply.

Responsibilities

• Travel daily to customer sites within a designated territory.
• Perform routine maintenance and repairs on cash automation products, ATMs and ITMs, conventional bank equipment, and electronic security equipment.
• Ensure equipment functions properly and address problems promptly to minimize downtime.
• Interact with customers or their designated contacts to support customer satisfaction.
• Troubleshoot and diagnose technical issues and disassemble and repair assemblies.
• Input settings and configure equipment.
• Provide feedback about product performance or issues.
• Apply training principles in on-the-job training.

Benefits

• Medical, dental, and vision coverage.
• Identity theft protection and voluntary life insurance.
• Paid time off starting at up to 120 hours after 30 days of employment.
• Paid holidays, including the employee’s birthday.
• Employee Assistance Program and Employee Assistance Fund.
• 401(k) retirement plan with employer match.
• Flexible Spending Accounts and Health Savings Accounts.
• Employer-paid life insurance, short-term disability, and long-term disability.
• Paid training opportunities and Education Assistance Program.
• Referral bonus of up to $5,000.
• Company vehicle and fleet card.
• Overtime pay in accordance with Department of Labor regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED