Security Service Technician 2

Convergint•Las Vegas, NV

3d•$30 - $45

About The Position

Convergint is seeking a full-time Security Service Technician to service and support existing customers by responding to service calls, carrying out Customer Support Programs, and completing small projects. The technician provides customer-focused service while supporting installed security systems and contributing to the growth and operations of the Convergint Technology Center. The role primarily performs preventative maintenance on installed systems that are typically less complex. Work includes technical assistance, systems checkout for new and existing installations, troubleshooting, maintenance and repair routines for installed security systems, and installation of small or less complex projects. The technician may also support systems integrations and upgrades, audits and consultation, database management, and network systems and equipment on assigned projects. The position involves responding to routine and some non-routine service calls, scheduled maintenance, and emergency or after-hours calls. Local travel to jobsites is regular, and minimal overnight travel may be required.

Requirements

High School/GED or equivalent experience.
Three to five years of experience servicing, integrating, and programming access control systems.
Exceptional customer focus and ability to work under pressure, anticipate customer needs, and seek to meet them.
Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
Solid programming skills and ability to troubleshoot problems and identify solutions.
Self-starter who works well with direct supervision.
Solid mechanical and electrical aptitude, including experience using hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.
Valid driver’s license with a clean driving record.
Ability to travel locally to jobsites regularly; minimal overnight travel may be required.

Nice To Haves

Relevant field service experience.
CCTV experience with Milestone or Genetec.
Access control experience with AMAG, Lenel, Genetec, Software House CCURE, or S2.
Intrusion experience with DMP or Bosch.

Responsibilities

Provide customer-focused service and act as Convergint’s preferred service provider.
Respond promptly to routine and some non-routine service calls, scheduled maintenance calls, and emergency and after-hours calls.
Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems.
Analyze repair requirements, identify appropriate solutions, and complete repairs and replacements as needed.
Perform preventative maintenance on installed systems that are typically less complex.
Install projects as necessary, including small or less complex projects.
Complete accurate and detailed service reports for customers and Convergint in a timely manner.
Perform technical assistance, systems checkout, troubleshooting, maintenance, and repair for installed security systems.
May provide systems integrations, systems upgrade planning and execution, systems audits and consultation, and database management and manipulation.
May install, configure, and support network systems and equipment for assigned projects.
Follow applicable federal, state, and local regulations and company health and safety policies and procedures.
Communicate and work with team members to improve overall operations.
Cross-train with other specialists in servicing existing customers, responding to service calls, Customer Support Programs, and small projects.
Perform other duties and responsibilities as requested or required.