Security Service Technician 2- Bethpage, NY

Convergint Career•Bethpage, NY

About The Position

Convergint is hiring a full-time Security Service Technician to support existing customers through service calls, Customer Support Programs, preventative maintenance, and small projects. The technician responds to routine and some non-routine service requests, including scheduled maintenance, emergency, and after-hours calls. The role includes diagnosing and troubleshooting systems, repairing or replacing defective parts, installing projects, and providing technical assistance for installed security systems. Work may also involve systems integration, upgrades, audits, consultation, database management, and configuring or supporting network systems and equipment. The technician completes accurate service reports, follows applicable regulations and company health and safety procedures, and collaborates with other team members and specialists. Local jobsite travel is regular, and minimal overnight travel may be required.

Requirements

High school diploma/GED or equivalent experience.
3–5 years of experience servicing, integrating, and programming access control systems.
Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
Solid programming skills and ability to troubleshoot problems and identify solutions.
Exceptional customer focus and ability to work under pressure and anticipate customer needs.
Self-starter who works well with direct supervision.
Solid mechanical and electrical aptitude, including experience using hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.
Valid driver’s license with a clean driving record.
Ability to travel locally to jobsites regularly; minimal overnight travel may be required.

Nice To Haves

Relevant field service CCTV experience with Milestone or Genetec.
Access control experience with AMAG, Lenel, Genetec, Software House CCURE, or S2.
Intrusion system experience with DMP or Bosch.

Responsibilities

Provide customer-focused service and respond to routine and some non-routine service calls, scheduled maintenance, emergency calls, and after-hours calls in a timely manner.
Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems.
Analyze repair requirements, recommend appropriate solutions, and complete necessary repairs and replacements.
Install projects as needed, including small or less complex security system projects.
Perform preventative maintenance, systems checkout, troubleshooting, and maintenance and repair routines for installed systems.
Complete accurate and detailed service reports for customers and Convergint in a timely manner.
May provide systems integration, systems upgrade planning and execution, systems audits and consultation, or database management and manipulation.
May install, configure, and support network systems and equipment for assigned projects.
Perform service work in accordance with Federal, State, and local regulations and company health and safety procedures.
Communicate and collaborate with team members to improve operations.
Work with other specialists and cross-train on servicing customers, Customer Support Programs, and small projects.
Perform other duties and responsibilities as requested or required.