Security Service Technician 2- Bethpage, NY

Convergint•Town of Oyster Bay, NY

5d•$29 - $42

About The Position

Convergint is seeking a full-time Security Service Technician to service and support existing customers by responding to service calls, carrying out Customer Support Programs, and completing small projects. The technician primarily performs preventive maintenance on installed systems that are typically less complex. The scope also includes technical assistance, systems checkout of new and existing installations, troubleshooting, maintenance and repair routines for installed security systems, and installation of small or less complex projects. The role may also involve custom systems integrations, systems upgrades, audits and consultation, database management, and installing, configuring, or supporting network systems and equipment for assigned projects. Local jobsite travel is regular, with minimal overnight travel potentially required.

Requirements

High school diploma/GED or equivalent experience.
Three to five years of experience servicing, integrating, and programming access control systems.
Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
Solid programming skills and demonstrated ability to troubleshoot problems and identify solutions.
Exceptional customer focus and ability to work under pressure while anticipating and meeting customer needs.
Self-starter who works well with direct supervision.
Solid mechanical and electrical aptitude, including ability to use hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.
Valid driver’s license with a clean driving record.
Ability to travel locally to jobsites regularly; minimal overnight travel may be required.

Nice To Haves

Relevant field service experience.
CCTV experience with Milestone or Genetec.
Access control experience with AMAG, Lenel, Genetec, Software House CCURE, or S2.
Intrusion system experience with DMP or Bosch.

Responsibilities

Provide customer-focused service and help ensure Convergint is the customer’s first choice for service.
Respond promptly to routine and some non-routine service calls, scheduled maintenance calls, and emergency or after-hours calls.
Diagnose, troubleshoot, repair, replace defective parts, and debug systems; identify appropriate repair solutions and complete repairs or replacements.
Install projects as necessary, including small or less complex projects.
Perform preventive maintenance on installed systems that are typically less complex.
Complete accurate, detailed service reports promptly to support customer records, invoicing, and job cost tracking.
Potentially provide systems integrations, plan and execute system upgrades, conduct system audits and consultations, manage databases, and install, configure, and support network systems and equipment for assigned projects.
Perform service calls in accordance with applicable federal, state, and local regulations and company health and safety policies and procedures.
Communicate and work consistently with team members to improve operations.
Work with other specialists to cross-train in servicing existing customers, responding to service calls, carrying out Customer Support Programs, and completing small projects.
Perform other duties and responsibilities as requested or required.
Participate in the Recruit Awesome People program by referring prospective talent to the Talent Acquisition Team and hiring managers.