Security Service Technician 2

Convergint Career•Las Vegas, NV

About The Position

Convergint is seeking a full-time Security Service Technician to service and support existing customers by responding to service calls, completing Customer Support Programs, and handling small projects. The technician provides customer-focused service, performs preventative maintenance on installed systems that are typically less complex, and works with other specialists to cross-train and support customers. The scope includes technical assistance, systems checkout of new and existing installations, troubleshooting, maintenance and repair of installed security systems, and installation of small or less complex projects. The role may also involve custom systems integrations, systems upgrade planning and execution, systems audits and consultation, database management, and installing, configuring, and supporting network systems and equipment. The technician responds to routine and some non-routine service, scheduled maintenance, emergency, and after-hours calls; diagnoses and repairs equipment or software issues; and completes service reports for customers and Convergint. Work must comply with applicable federal, state, and local regulations and company health and safety policies. The role requires regular local travel to jobsites and may involve minimal overnight travel. The expected compensation range is $30.00–$45.00 per hour, depending on experience.

Requirements

High school diploma/GED or equivalent experience.
3–5 years of experience servicing, integrating, and programming access control systems.
Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
Solid programming skills and the ability to troubleshoot problems and find solutions.
Exceptional customer focus and ability to work under pressure, while proactively seeking to meet customer needs and wants.
Self-starter who works well with direct supervision.
Solid mechanical and electrical aptitude, including experience with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.
Valid driver’s license with a clean driving record.
Ability to travel locally to jobsites regularly.

Nice To Haves

Relevant field service CCTV experience, including Milestone or Genetec.
Access control experience with AMAG, Lenel, Genetec, Software House CCURE, or S2.
Intrusion-system experience with DMP or Bosch.

Responsibilities

Act as the customer’s best service provider and help ensure Convergint is the customer’s first choice for service.
Respond promptly to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours calls.
Diagnose, troubleshoot, repair, or replace defective parts and debug systems; install projects as needed.
Identify and resolve service-call problems, assess repair requirements, recommend appropriate customer solutions, and complete necessary repairs and replacements.
Complete accurate and detailed service reports for customers and Convergint in a timely manner to support invoicing and job-cost tracking.
Perform preventative maintenance on installed systems that are typically less complex.
Provide technical assistance, perform systems checkout of new and existing installations, and conduct troubleshooting, maintenance, and repair routines for installed security systems.
Install small or less complex projects.
Work with other specialists to cross-train in servicing existing customers, Customer Support Programs, and small-project work.
As applicable, provide custom systems integrations, plan and execute systems upgrades, conduct systems audits and consultation, and manage or manipulate databases.
As applicable, install, configure, and support network systems and equipment for assigned projects.
Perform service calls in accordance with applicable federal, state, and local regulations and company health and safety policies and procedures.
Communicate and work consistently with team members to improve operations.
Perform other duties and responsibilities as requested or required.