Security Service Manager

Allied Universal•Macon, GA

About The Position

Allied Universal is hiring a Service Manager to lead daily security operations and help ensure the safety and well-being of the people and locations protected. The manager guides, develops, and motivates security officers and supervisors to deliver high-quality service. The role includes managing frontline teams, client relationships, operational performance, safety, and compliance. The position is responsible for maintaining security protocols and contractual service hours, recruiting and managing staff, and overseeing payroll, scheduling, and performance evaluations. The manager serves as the primary client contact and uses Allied Universal’s AI technology and Business Intelligence platforms to monitor metrics, optimize schedules, and improve operational efficiency, productivity, revenue growth, cash collections, and profitability. The role also responds to escalated issues and maintains training, safety, equipment, uniform, and supply standards. The stated annual salary is $46,985.73. Benefits are offered to full-time employees.

Requirements

Meet one of the following education and experience combinations: a bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; an associate degree in one of those fields and at least three years of such experience; or a high school diploma or equivalent and at least five years of such experience.
Have at least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience leading team development and retention while building positive client relationships.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Ability to manage a large, dispersed team and foster teamwork, innovation, agility, client relations, and results.
Ability to maintain a profitable book of business through collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
Proficiency with web-based applications and computer systems, including Microsoft Office.
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
Excellent oral and written communication skills.
Knowledge of safety protocols and delivery service.
Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
Meet licensing requirements that may apply under state or local laws and regulations, potentially before employment.
Have a valid driver’s license if driving a company vehicle or a personal vehicle while conducting business.

Nice To Haves

Professional, articulate, and able to exercise sound independent judgment and discretion.
Experience managing a dispersed workforce in a multi-location operation.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, and scheduling experience.
Aptitude with security systems, including CCTV, access control, and badge administration.
Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

Ensure security protocols and standards are consistently upheld.
Manage frontline supervisors and security officers independently, meet client-specific contractual hours, and proactively minimize unbilled overtime.
Recruit, train, schedule, and manage supervisors and officers.
Execute payroll, performance evaluations, and employee relations processes to build high-performing, engaged security teams.
Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
Use Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, reduce non-billed overtime, and support operational efficiency, productivity, revenue growth, cash collections, and profitability.
Respond professionally to escalated issues and coordinate with clients and internal teams.
Maintain training, safety, and operational standards, including management of uniforms, equipment, and supplies.