Security Senior Service Technician

Allied Universal • Atlanta, GA

10d

About The Position

The Security Senior Service Technician performs service, maintenance, repairs, troubleshooting, and diagnostics on access control equipment and IP-based video security systems at commercial client sites. Systems may include electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. The technician identifies and resolves installation and equipment issues, repairs physical security systems to ensure operability and applicable building-code compliance, and documents service-related issues. The role also provides phone and online remote diagnostic support, uses a company-issued vehicle to travel to client sites, and requires scheduled on-call availability for emergency service calls. The technician is expected to work proactively, independently or as part of a team, and maintain performance consistent with Allied Universal Technology Services’ core values.

Requirements

• High school degree, vocational school education, or equivalent.
• At least 5 years of field experience.
• Possession of state-specific licensing, such as Class D or Alarm Installer, or ability to obtain the license once hired.
• Understanding of Windows operating systems and overall IT network topology.
• Ability to meet deadlines and work in a fast-paced environment with minimum direction.
• Good communication skills for effective interaction with internal and external customers.
• Strong troubleshooting skills and mechanical and electronic aptitude.
• Ability to lift up to 50 pounds and work on ladders at heights of up to 16 feet.
• Ability to work independently or as a member of a team.
• Good verbal and written communication skills.

Nice To Haves

• Experience with any or all of the following platforms and products: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh, or ONSSI.

Responsibilities

• Travel to commercial client sites to service, repair, troubleshoot, and diagnose access control equipment and IP-based video security systems.
• Troubleshoot system installations, identify issues, and apply effective and efficient resolutions consistent with company installation standards.
• Identify and repair physical security systems as required to ensure operability and compliance with applicable building codes.
• Complete documentation for tracking service-related issues.
• Use hand and power tools, analog/digital test equipment, and CCTV testing devices safely.
• Read and understand electrical schematics, CAD drawings, and related documents for low-voltage applications.
• Establish and maintain effective working relationships with internal and external customers.
• Provide phone and online remote diagnostic support.
• Drive a company-issued vehicle to commercial client sites to perform service.
• Be available for scheduled on-call duties to respond to emergency service calls.
• Perform other duties as assigned by leadership.

Benefits

• Medical, dental, and vision insurance.
• Retirement plan.
• Basic life, AD&D, and disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation time accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED