Security Senior Service Technician

Allied Universal • Atlanta, GA

11d

About The Position

The Security Senior Service Technician services, maintains, repairs, troubleshoots, and diagnoses access control equipment and IP-based video security systems at commercial client sites. Systems include electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. The technician identifies installation issues and applies effective, efficient resolutions consistent with company installation standards, and repairs physical security systems as needed to ensure operability and applicable building-code compliance.

The role documents service-related issues, provides phone and online remote diagnostic support, and drives a company-issued vehicle to client sites. The technician is expected to work proactively, maintain performance consistent with Allied Universal Technology Services' core values, and establish effective relationships with internal and external customers. Other duties may be assigned by leadership.

Requirements

• High school degree, vocational school, or equivalent required.
• At least 5 years of field experience.
• Possession of state-specific licensing, such as Class D or Alarm Installer, or ability to obtain a license once hired.
• Understanding of Windows operating systems and overall IT network topology.
• Ability to meet deadlines and work in a fast-paced environment with minimal direction.
• Good communication skills for effective interaction with internal and external customers.
• Strong troubleshooting skills and mechanical and electronic aptitude.
• Ability to lift up to 50 pounds and work on ladder heights of up to 16 feet.
• Ability to work independently or as a member of a team.
• Good verbal and written communication skills.
• Proactive, skilled approach and performance consistent with Allied Universal Technology Services core values.

Nice To Haves

• Experience with any or all of the following systems or products: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh, or ONSSI.

Responsibilities

• Travel to commercial client sites to service, repair, troubleshoot, and diagnose access control equipment and IP-based video security systems.
• Troubleshoot system installations, identify issues, and apply effective and efficient resolutions consistent with company installation standards.
• Identify and repair physical security systems as required to ensure operability and compliance with applicable building codes.
• Complete necessary documentation to track service-related issues.
• Use hand and power tools, analog/digital test equipment, and CCTV testing devices safely.
• Read and understand electrical schematics, CAD drawings, and related documents for low-voltage applications.
• Establish and maintain effective working relationships with internal and external customers.
• Provide phone and online remote diagnostic support.
• Drive a company-issued vehicle to commercial client sites to perform service.
• Perform other duties as assigned by leadership.
• Be available for scheduled on-call duties to respond to emergency service calls.

Benefits

• Medical, dental, and vision insurance.
• Retirement plan.
• Basic life, AD&D, and disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation time accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED