Security Project Specialist 3 - Nashville, TN

Convergint•Nashville, TN

About The Position

Convergint is hiring a full-time Security Project Specialist 3 to install, program, start up, check out, certify, and provide customer training for assigned security projects ranging from small to large and varying in complexity. The role provides technical support and training to customers, works across security, fire alarm and life safety, and/or building automation systems, and contributes to customer satisfaction through reliable service and technical expertise. The specialist executes most technical aspects of multiple projects, including programming, graphics development, startup, certification testing, customer training, close-out documentation, and ongoing technical support. The role works closely with project and operations managers, helps coordinate projects, identifies and communicates risks, and supports schedule, budget, and quality goals. The specialist may mentor less experienced staff and may supervise workers performing equipment testing and adjustment.

Requirements

High school diploma, GED, or equivalent experience.
Three to five years of relevant experience.
Solid technical skills and experience with fire alarm systems and/or electronic security systems.
Solid programming skills and the ability to troubleshoot problems and identify solutions.
Ability to work independently with minimal supervision.
Mechanical and electrical aptitude, including experience with hand and power tools, and the ability to read blueprints and drawings.
Solid math skills; some positions may require calculations involving area, velocity, resistance, or voltage.
Strong verbal, written, and interpersonal communication skills.
Solid organizational skills and ability to handle multiple projects simultaneously.
Advanced computer skills, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel, and proficiency in other relevant applications.
Valid driver's license with a clean driving record.
Ability to travel locally to jobsites regularly; minimal overnight travel may be required.
Exceptional customer focus and ability to work under pressure while proactively addressing customer needs.

Nice To Haves

Relevant field service experience.
Product-specific or industry-specific certifications and/or licenses.
Experience or certifications with Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, or AXIS.

Responsibilities

Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm and life safety, and/or building automation systems.
Provide technical support and training to customers and help maximize customer satisfaction.
Read and interpret blueprints, schematics, manuals, wiring diagrams, and other specifications to determine installation and repair procedures.
Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Write non-routine programs for systems and use standard test instruments and hand tools to repair equipment.
Consult with engineering personnel to resolve unusual system operation, maintenance, and warranty issues.
Execute technical aspects of multiple projects, including programming, graphics development, startup, certification testing, customer training, close-out documentation, and ongoing technical support.
Identify potential project risks, communicate them to appropriate parties, and assist in developing and implementing strategies to minimize impacts and control deviations from estimated costs and deadlines.
Work with the Project Manager and/or Operations Manager to coordinate projects, recommend improvements to work quality and scope, and identify ways to improve customer satisfaction.
Use technical knowledge and experience to mentor less experienced staff and, when applicable, supervise workers testing, tuning, and adjusting equipment.
May advise management on customer satisfaction, product performance, installation techniques and standards, and product improvements.
Perform other duties and responsibilities as requested or required.
Participate in the Recruit Awesome People program by referring potential colleagues to the Talent Acquisition Team and hiring managers.