Project Technician 1- Nashville, TN

Convergint•Nashville, TN

14h

About The Position

Convergint is hiring a full-time Project Technician 1 to install, program, start up, check out, certify, and provide customer training for assigned projects, including small or less complex projects. The role supports security, fire alarm and life safety, and/or building automation systems, with guidance as needed. The technician serves as a key technical support and training contact for customers and works to maximize customer satisfaction. The technician handles technical work across multiple projects, including programming, graphics development, startup, certification testing, customer training, close-out documentation, and ongoing support. The position works closely with project and operations managers, engineering personnel, customers, and colleagues to address technical issues, coordinate project work, manage risks, and improve service quality. Local jobsite travel is required, and minimal overnight travel may be needed.

Requirements

Exceptional customer focus and the ability to work under pressure while proactively responding to customer needs.
Willingness to learn technical skills and/or experience related to fire alarm systems and/or electronic security systems.
Ability to work independently as a self-starter and work well with direct supervision.
Solid mechanical and electrical aptitude.
Valid driver's license with a clean driving record.
Ability to travel locally to jobsites regularly; minimal overnight travel may be required.
High school diploma/GED or equivalent experience.

Nice To Haves

3–5 years of relevant field service experience.
Programming and troubleshooting skills with Lenel, Softwarehouse, Genetec, Milestone, Hanwha, and AXIS.

Responsibilities

Install, program, test, repair, and service systems and equipment, which may include security, fire alarm and life safety, and building automation systems.
Provide technical support and training to customers, referring more complex issues to higher-level colleagues.
Read and interpret blueprints, schematics, manuals, wiring diagrams, and other specifications to determine installation and repair procedures.
Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Write routine system programs and use standard test instruments and hand tools to repair equipment.
Consult with engineering personnel to resolve unusual system operation, maintenance, and warranty issues.
Carry out technical work on multiple projects, including programming, graphics development, startup, certification testing, customer training, close-out documentation, and ongoing technical support.
Identify project risks, communicate them to appropriate parties, and assist in strategies to minimize impact and control cost and schedule deviations.
Work with the Project Manager and/or Operations Manager to coordinate projects, recommend improvements to work quality, identify potential scope changes, and improve customer satisfaction.
Advise management, as appropriate, regarding customer satisfaction, product performance, installation techniques and standards, and product improvements.
Promote Convergint's Recruit Awesome People program by referring potential candidates.
Perform other duties and responsibilities as requested or required.