Project Technician 1- Nashville, TN

Convergint Career•Nashville, TN

About The Position

Convergint is seeking a full-time Security Technician in Nashville, Tennessee. The technician installs, programs, starts up, checks out, certifies, and provides customer training for assigned projects, including smaller or less complex projects. The role installs, tests, repairs, and services systems and equipment that may include security, fire alarm and life safety, and building automation. The technician provides technical support and training to customers, works under guidance when needed, and refers more complex issues to higher-level colleagues. The role performs technical work across projects with varying timelines and budgets, including programming, graphics development, system start-up, certification testing, customer training, close-out documentation, and ongoing support. The technician works with project and operations managers on project coordination, quality, scope changes, risks, costs, and deadlines, while maintaining a strong focus on customer satisfaction.

Requirements

High school diploma, GED, or equivalent experience.
Exceptional customer focus and the ability to work under pressure while proactively seeking to meet customer needs.
Willingness to learn technical skills and/or experience related to fire alarm systems and/or electronic security systems.
Ability to work as a self-starter with direct supervision.
Solid mechanical and electrical aptitude.
Valid driver's license with a clean driving record.
Ability to travel locally to jobsites regularly; minimal overnight travel may be required.

Nice To Haves

Three to five years of relevant field service experience.
Programming and troubleshooting skills with Lenel, Softwarehouse, Genetec, Milestone, Hanwha, and AXIS.

Responsibilities

Install, program, test, repair, and service systems and equipment, which may include security, fire alarm and life safety, and building automation.
Provide technical support and training to customers and work to maximize customer satisfaction.
Refer more complex issues to higher-level colleagues.
Use blueprints, schematics, manuals, wiring diagrams, and other specifications to determine installation and repair procedures.
Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Write routine programs for systems.
Consult with engineering personnel to resolve unusual system operation, maintenance, and warranty problems.
Perform project work including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
Identify potential project risks, communicate them to appropriate parties, and assist in developing and implementing strategies to limit impacts and control deviations from estimated costs and deadlines.
Work with the Project Manager and/or Operations Manager to coordinate projects, recommend improvements to work quality or scope, and identify ways to improve customer satisfaction.
Advise management, when appropriate, on customer satisfaction, product performance, installation techniques and standards, and potential product improvements.
Participate in the Recruit Awesome People program by referring prospective colleagues.
Perform other duties and responsibilities as requested or required.