Customer Experience Specialist- Nashville, TN

Velocity Vehicle Group • Nashville, TN

1d • $60,000 - $70,000

About The Position

The Customer Experience Specialist develops new commercial fleet accounts and strengthens existing customer relationships to drive business growth. The role identifies customer needs, promotes service and body shop repair capabilities, generates repair orders, and sells extended warranty contracts. It also involves conducting facility tours, presenting service solutions, and monitoring market trends and competitor activity to identify new business opportunities.

This is a full-time position in Nashville, Tennessee, with an annual salary of $60,000–$70,000 depending on skills and experience, plus a bonus plan.

Requirements

• Five or more years of experience in the heavy-duty trucking industry.
• Technician experience.
• Maintain a professional appearance.
• Excellent customer service skills.
• Strong communication skills.
• Leadership qualities.
• Teamwork qualities.

Responsibilities

• Prospect and develop new commercial fleet accounts.
• Maintain and grow existing customer relationships.
• Generate service and body shop repair orders through strategic outreach.
• Conduct facility tours and capability presentations.
• Identify customer needs and propose service solutions.
• Sell extended warranty contracts.
• Track competitive intelligence and market trends.

Benefits

• 401(k) with employer matching.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Employer-paid life insurance.
• Paid vacation days.
• Sick leave.
• Employee discounts.
• Company events.
• Training programs.
• Training and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed