Customer Experience Specialist- Nashville, TN
Velocity Vehicle Group•Nashville, TN
•$60,000 - $70,000
About The Position
The Customer Experience Specialist develops new commercial fleet accounts and strengthens existing customer relationships to drive business growth. The role identifies customer needs, promotes service and body shop repair capabilities, generates repair orders, and sells extended warranty contracts. The specialist also conducts facility tours, presents service solutions, and monitors market trends and competitor activity to identify new business opportunities.
Requirements
- Five or more years of experience in the heavy-duty trucking industry.
- Technician experience.
- Maintain a professional appearance.
- Excellent customer service skills.
- Strong communication skills.
- Leadership qualities.
- Teamwork qualities.
Responsibilities
- Prospect and develop new commercial fleet accounts.
- Maintain and grow existing customer relationships.
- Generate service and body shop repair orders through strategic outreach.
- Conduct facility tours and capability presentations.
- Identify customer needs and propose service solutions.
- Sell extended warranty contracts.
- Track competitive intelligence and market trends.
Benefits
- 401(k) with matching
- Medical, dental, and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Employer-paid life insurance
- Paid vacation days
- Sick leave
- Employee discounts
- Company events
- Training programs
- Training and career advancement opportunities
- Bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
