Security Program Manager (V-FH)

Securitas Security Services•Carlsbad, CA

About The Position

The Program Manager serves as the security advisor for assigned client accounts and provides strategic direction and leadership. The role has overall responsibility for account strategy and management, including creating and executing security program strategies, aligning Securitas and client goals, and managing account profitability. The Program Manager proactively manages accounts by promoting consistency across the service footprint, refining and improving processes, and resolving issues while recommending ways to prevent recurrence. This description applies to administrative employees in salaried supervisory positions managing a specific account or work unit. The role performs subordinates’ routine duties no more than 40% of the time. The position requires honest, ethical, professional conduct; adherence to company policies and safe work practices; and notification of superiors about unsafe working conditions. Additional duties may be assigned or modified based on business needs. The Program Manager serves as a key client contact, oversees service quality and account performance, manages staffing and scheduling in coordination with area management, and supports account retention and profitable growth. The position coordinates security risk reviews, safety programs, special-event or emergency coverage, client reviews, start-ups and transitions, security planning and assessments, post-order updates, and contract compliance. It also manages budget preparation, global service delivery and partnerships, and client RFI/RFP responses, including pricing strategies. The role evaluates global security needs and service feasibility, and identifies opportunities to improve practices, products, and technology.

Requirements

At least 5 years of progressively responsible management experience in business management or a closely related field.
Intermediate knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.
Working knowledge of Microsoft Visio, SharePoint, and Teams.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as a key point of contact and help ensure high-quality customer service for assigned accounts; improve and evolve account security programs and leadership.
Own account P&L and analyze operational and financial indicators to improve overall performance.
Coordinate activity with and inform the Global Clients Americas Program Director; implement programs and initiatives, evaluate service quality, and initiate timely communications or corrective actions.
Coordinate and conduct security risk reviews of client facilities using industry best practices and client-specific assessment tools; implement and manage global safety programs; coordinate special-event or emergency coverage with clients as needed.
Ensure branches maintain a consistent focus on customer service and provide guidance and support for retaining profitable business.
Ensure appropriate staffing levels in collaboration with area management, and ensure scheduling meets client requirements while controlling labor costs; facilitate teamwork, partnerships, and progressive change.
Address actual or potential problems and coordinate global RFI and RFP responses, including development of pricing models and strategies and coordination of pricing information across regions.
Meet regularly with client and Securitas management representatives for account reviews; assist with RFP preparation; support client start-ups and transitions; support security planning, assessments, and surveys; coordinate review and updates of global and local post orders; ensure contract compliance across the portfolio.
Manage preparation of strategic client budgets for guard services and security system deployments.
Lead evaluation of global security needs and determine whether requested or desired services can be delivered.
Develop a global service network for client locations, build relationships with Securitas and alliance partners, coordinate and evaluate global service delivery, develop global best practices, and apply the GCA model to global service delivery.
Improve working practices, products, and technologies; set goals and use quality planning, analysis, and decision-making to achieve results; identify current and potential problems and determine solutions.