Security Program Manager (V-FH)

Securitas•Carlsbad, CA

About The Position

The Program Manager serves as the security advisor for assigned clients and provides strategic direction and leadership for their accounts. The role has full responsibility for account strategy and management, including creating and executing security program strategies, aligning Securitas and client goals, and managing account profitability. It involves proactive account management focused on consistent service across the account footprint, continuous improvement of processes, and resolving issues while recommending ways to prevent recurrence. This position is an administrative salaried supervisory role managing a specific account or work unit. Routine duties performed by subordinates should account for no more than 40% of the role. Duties may vary, additional duties may be assigned, and functions may be modified based on business needs. The role requires safe, ethical, and professional work in accordance with company policies and procedures. The Program Manager oversees customer service and security program development; account financial and operational performance; client coordination and service quality; security risk reviews and safety programs; staffing and scheduling; client pricing and RFI/RFP responses; contract compliance; strategic budgeting; and global security service delivery. The position also develops relationships with Securitas and alliance partners, evaluates global client needs, and identifies improvements to working practices, products, and technologies.

Requirements

At least 5 years of progressively responsible management experience in business management or a closely related field.
Intermediate knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.
Working knowledge of Microsoft Visio, SharePoint, and Teams.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as a key contact for high-quality customer service and improve security programs and leadership for assigned accounts.
Own account profit and loss, analyze operational and financial indicators, and continuously improve performance.
Coordinate activities and keep the Global Clients Americas Program Director informed; implement programs and initiatives, evaluate service quality, and arrange timely communication or corrective action.
Conduct or coordinate security risk reviews of client facilities using industry best practices and client-specific assessment tools; implement and manage global safety programs; coordinate support for special events or emergency coverage as needed.
Promote consistent customer service across branches and support retention of profitable business.
Ensure appropriate staffing levels and effective scheduling that meets client requirements while controlling labor costs; facilitate teamwork, partnerships, and progressive change.
Address actual or potential problems and coordinate global RFI and RFP responses, including pricing models, strategies, and pricing information from regions.
Meet regularly with client and Securitas management representatives for account reviews; assist with RFP responses, client start-ups and transitions, security planning, assessments and surveys; coordinate reviews and updates of global and local post orders; ensure contract compliance across the portfolio.
Manage strategic client budget preparation for guard services and security system deployments.
Lead evaluations of global security needs and determine the feasibility of requested or desired services.
Develop a global service network for client locations and strong relationships with Securitas and alliance partners; coordinate, monitor, and evaluate global service delivery; develop global best practices and apply the GCA model.
Improve working practices, products, and technologies; set goals and use quality planning, analysis, and decision-making to achieve results; identify current and potential problems and determine solutions.